Jr Technical Customer Support

7 days ago

City Of London, United Kingdom Encinos Kapital Full time

Join to apply for the Jr Technical Customer Support role at Encinos Kapital. At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. This client‑facing role provides end‑to‑end technical support to Broadridge customers. You’ll coordinate daily service activities, troubleshoot issues, and drive incident and problem resolution. Working closely with development, infrastructure, and product teams, you’ll help deliver reliable, high‑quality service and contribute to continuous improvement initiatives. Responsibilities Coordinate all aspects of the service offering for assigned clients, including daily service requests, queries, incidents, problems, and change management. Provide end‑to‑end client support as part of a global team covering troubleshooting, escalation management, and resolution of issues. Respond promptly to customer inquiries regarding product operation, configuration, and malfunctions. Participate in service‑improvement projects focused on efficiency and effectiveness; leverage AI tools where appropriate. Collaborate across teams—development, infrastructure, and product—to ensure seamless service delivery. Host regular service review meetings with clients; recommend preventative maintenance or configuration optimizations to enhance product performance and client satisfaction. May lead small projects or provide guidance to others, applying technical expertise and project‑management skills. Requirements Minimum 1 year of experience in a technical support or client‑facing support role. Bachelor’s degree in Computer Science, Engineering, or equivalent technical education. Strong written and verbal communication skills; comfortable engaging with stakeholders at all levels and confident in dynamic or uncertain situations. Fundamental knowledge of Unix, database technology, SQL, Python, or similar programming languages. Demonstrated interest in financial markets and IT systems, with the ability to apply general business knowledge developed through education or previous experience. We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective. Use of AI in Hiring: As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration. Seniority Level Entry level Employment Type Contract Job Function Information Technology Industry IT System Training and Support Location: London, England, United Kingdom #J-18808-Ljbffr

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