Student Experience Officer

We are currently looking for a Student Experience Officer to join our team in University of Plymouth International College (UPIC). The University of Plymouth international College (UPIC) is looking for a Student Experience Officer to join its community on the campus of the University of Plymouth. UPIC is an associate college of the University of Plymouth managed by Navitas, an international education provider. The college welcomes three to four hundred international students each year, aged from 16 years upwards and studying pathway programmes to access undergraduate or post graduate study at the University of Plymouth. The college has a strong and well‑established student experience team achieving some of the highest outcomes for student satisfaction, academic outcomes and student support in the Navitas Europe network. The Student Experience Officer supports the college's operational delivery including student services & finances, academic provision and compliance with visa expectations. You may have worked in a school, college or university environment. You will have an understanding of student needs, ideally (but not exclusively) with international students. You will enjoy contributing to an exceptional student experience in a welcoming and dynamic team. Student Experience Officer Duties: Administration of teaching staffs and involvement in the enrolment, induction and orientation of new students Work in support of the delivery of an outstanding student experience which meets the learning and personal needs of our undergraduate and postgraduate students. Support the Student Enrichment and Enhancement Activities within the college, such as planning and attending student events, and involvement in the Student Council, to support the student voice and continually look for ways to enhance the overall student experience. Involved in supporting new and existing projects and processes directly related to the student experience Timetabling; examination/invigilation planning Examination board administration and results release Preparation of progression paperwork Under the direction of the College Director of Academic and Student Services, they will work with the Student Experience Team to review, conduct and improve business processes through analysis of data and will maintain a continued focus on supporting outputs, successful operational and project delivery The Student Experience Officer will be working in a dynamic and rapidly evolving environment. They will be expected to show flexibility and adaptability in meeting the developing needs of the College. Student Experience Officer Requirements: Strong verbal and written English language communication skills Excellent attention to detail Effective interpersonal skills with a variety of cultural and ethnic stakeholder groups Computer literacy skills inclusive of demonstrated competence with the Microsoft Office suite Comfortable with spreadsheets, data analysis and numbers File management and administrative skills Experience in a customer service focused environment Tertiary qualifications, or possess related sector qualifications/training Proactive work habits Proven ability as a 'team player' Proven ability to organise own workload and to cope with a variety of task demands Flexible attitude to work including a willingness to work weekends and evenings in support of student and administrative activities Creative thinking processes Commitment to self‑improvement Desirable: Experience of working in a multi‑cultural and/or international environment Administrative and compliance experience related to Tier 4 sponsorship duties and requirements Experience in the education services industry in the UK and offshore Front‑line customer relationship management to multicultural clientele Working knowledge of the Immigration Rules with specialism of Tier 4/New Student Route Visas Experience with student orientation events OSH qualifications First Aid qualification Applicants must be able to demonstrate that they are eligible to work in the UK on an ongoing basis. UPIC is a safeguarding employer, and the successful applicant will be required to undergo an enhanced DBS check. We offer you the opportunity to: Transform students' lives Develop your career in higher education with a global company Be part of a highly motivated and diverse team Contribute towards the successes of a highly functional educational environment About the Company: Navitas is one of the world's largest and most successful education providers, offering life‑changing study opportunities to tens of thousands of students and professionals every year. With 120 institutions in 31 countries and thousands of staff based throughout the world, Navitas is a truly global entity and provides outstanding career opportunities to ambitious, talented and motivated people. If you think that you are suitable for this Student Experience Officer role, please apply now Applications close on Wednesday 10th December 2025 #J-18808-Ljbffr