Technician

Date Posted: Country: United Kingdom Location: Liftec Express Andover Unit 27 Focus 303 Business Centre Walworth Industrial Estate Andover Hampshire SP10 5NY Job Title: Technician Location: South West As a Technician your priority is to ensure the safety, reliability and quality of our customers’ lift assets by providing expert-level support, advanced troubleshooting and resolution of complex issues. You will be responsible for the testing of new installations and for fault finding on all types of lift systems. You will also provide technical support and training to Service Engineers, helping to raise technical capability across the business and reduce repeat breakdowns. This role requires a strong technical aptitude, attention to detail and a commitment to ensuring safety and reliability. Responsibilities Service & Troubleshooting: Act as subject matter expert for complex lift problems, providing advanced fault diagnosis and troubleshooting. Lead root‑cause analysis and resolution of recurring or highly technical issues, ensuring long‑term solutions are implemented. Provide coaching, mentoring and on‑site support to Service Engineers and apprentices, raising technical standards across the team. Ensure that quality, safety and compliance standards are upheld in all work, with particular responsibility for high‑risk or complex sites. Actively monitor and work with stakeholders to reduce call‑back rates and improve portfolio reliability. Engage with customers as a senior technical representative, providing reassurance, clarity and confidence in Liftecs expertise. Accurately document all works and recommendations, supporting billing accuracy, compliance records and process improvements. Work on‑call and respond to emergency situations as needed. New Installations & Commissioning Commission new lift systems in line with industry standards (EN81 regulations) and Liftec quality requirements. Conduct full functional and safety testing of new installations before customer handover. Produce detailed snagging reports and ensure corrective actions are implemented prior to sign‑off. Attend witness tests, liaise with consultants and represent Liftec Express as the technical authority during installation projects. Provide feedback to installation teams to continuously improve quality and efficiency of handovers. Skills and Qualifications NVQ4 technical qualifications in lift testing and fault finding (essential). Minimum 5 years experience in the lift industry, with a strong track record in advanced troubleshooting and repair. Strong understanding of all types of lift systems. Proficient in using electronic/digital diagnostic and reporting tools. Professional, committed and safety‑first mindset with safety as your top priority. Strong communicator, able to explain technical issues clearly to colleagues, apprentices and customers. Curious, adaptable and able to work both independently and as a leader within a team. Valid UK driver’s licence (essential). Liftec Express is a group of core specialist businesses which focus on the supply, installation, maintenance, repair and modernisation of all types of lift equipment in commercial and residential properties. We pride ourselves on delivering the benefits of a large organisation whilst maintaining the flexibility and local delivery of a regional service provider. Our success and growth is the result of repeat business from a broad base of satisfied customers. Liftec Express is an industry leader capable of delivering a wide range of national services to both the public and private sector, offering high levels of support and customer care. Our positive, can‑do approach to customer requests makes us stand out in the industry and reinforces our desire to build long‑term customer relationships. We believe the culture of dedication, professionalism and the desire to succeed is found in all of our people, who in turn are our assets that make things happen for our customers. We strive to be the best, which means we set big goals, rise to achieve them and win as a team. Otis is an Equal Opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability please contact us at [email omitted]. Employment Type: Full‑Time Vacancy: 1 #J-18808-Ljbffr