Service User Engagement Lead

2 weeks ago


South Yorkshire, United Kingdom Practice Plus Group Full time

Service User Engagement Lead Join to apply for the Service User Engagement Lead role at Practice Plus Group. About the Role At Practice Plus Group we put people’s wellbeing first. Our Health in Justice service line is expanding into non‑custodial healthcare, delivering a person‑centred approach to mental health and neurodiversity requirements and redirecting individuals to the most appropriate care pathways. This position is based in South Yorkshire, at our main office in Doncaster. Hours: Monday – Friday: core office hours. Salary: £33,854 – £38,444 full time. Legal right to work in the UK is required and offers of employment will be subject to additional vetting and security checks. What You’ll Be Doing Manage paid staff and volunteers who have lived experience of the criminal justice system Develop and deliver peer mentor training to prospective volunteers Ensure Service User Engagement is embedded into all aspects of service delivery Work alongside senior leadership teams to maintain the integral role of lived experience in the services we offer Report to the Regional Service User Engagement Lead How We’ll Support You Bespoke induction, including our Introducing Health in Justice training course Competency framework Regional and national career development opportunities Our bespoke Learning Management System to address your learning needs Support from the wider team What We’ll Look For in You Practice Plus Group is the UK’s leading independent provider of NHS services to over 40,000 patients in secure environments. We aim to deliver an integrated model that guides all parties involved in the judicial pathway to provide a more meaningful experience for the individuals. Practice Plus Group’s purpose is to Unlock your best work life and we stand by our core values: We treat patients as they would like to be treated We act with integrity We embrace diversity We strive to do things better together Qualifications and Skills Required Proven experience in designing, delivering, and evaluating training programmes Skilled in the coordination, supervision, and management of volunteers and paid staff Strong administrative and IT capabilities, with proficiency in relevant software and systems Strong report‑writing and documentation skills, with attention to detail and clarity Comprehensive understanding of safeguarding practices and risk management procedures Our Person‑Centred Model We focus on providing meaningful pathways for anyone faced with criminal charges, recognising the triggers and socioeconomic circumstances that may lead to offending. We treat individuals holistically, focusing on early intervention strategies to reduce risks and improve outcomes. #J-18808-Ljbffr



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