Quality Analyst

.****About TaskUs:**** TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.****What We Offer:***** Evaluate TMs tool-to-vehicle interactions to assess response accuracy* Participate in stuck rubric grading alignment sessions to further improve rubric dimensions and Fleet Response quality* Assist with the compilation and analysis of driverless Self Driving Car interactions* Generate simulation scenarios to determine the most effective Fleet Response Specialist action to take to resolve the scenario* Coach agents for performance improvement* Report performance for aligned span on a daily/weekly/monthly basis* Provide inputs, basis audits, for briefings and training need identification* Partner with TLs in leading Team Meetings for metric improvement* Participate in strategic projects for the campaign/LoB* Identify and escalate any potential quality issues per defined process* Isolate and report defects; verify defect fixes* Suggest process/system improvements based on common customer concerns* Accomplish other responsibilities assigned by management* Drive quality initiatives, contests and campaigns for the assigned span* Be updated on knowledge and serve as SME for the campaign/LoBR* Demonstrated expertise in ERT systems with at least 3 months experience in the Fleet Response Specialist role* Full understanding of fleet response best practices and escalation policies* Excellent verbal and written communication skills* Excel at independent and group based tasks and projects* Superb Fleet Response Specialist metrics for the past 90 days* Must be DO and Stuck Specialist certified* Quality Analyst will be on a probationary period for the first 30 days in this role* Must consistently meet stuck rubric alignment expectations* Able to sit for long periods of time* Detail-oriented with an ability to effectively complete work that can be repetitive in nature* Meets all Fleet Response Specialist (PHX/DTW) requirements, including drug testing and driving record checks.* Exceptional Time Management* At least 2 years in college (BS or BA preferred)* Minimum of 1-year experience as Quality Analyst (preferred)* Basic excel/google sheets skills* Problem-solving skills* Preferably familiar with application of basic quality tools such as cause and effect, histogram, correlation etc.* Strong customer centricity* Ability to provide constructive feedback in an assertive manner* Good written and verbal communication skills* Logical thinking* Ability to manage conflicts* Attention to detail* Ability to work with minimal supervision and demonstrate initiative and good judgment* Versatility and ability to work on multiple projects* Ability to establish and maintain effective working relations with a wide variety of individuals* Ability to work with a diverse team* Continuous improvement mindset* Clear thought process* Ability to clearly articulate* Highly conscientious and diligent* Assertivenessto learn more about our #RidiculouslyGood Culture & life at TaskUs.At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us Let's change the way the world works.TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process:* You will never be asked for payment information or banking information during the application or interview process.* We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us* Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name.We have identified several clues to watch out for to help you identify and avoid recruiting scams:* TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam.* TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you.* If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (). This is the only chat room where you will find our recruiters.
#J-18808-Ljbffr