Customer Service Team Leader

1 week ago

Gainsborough CP, United Kingdom William Hill Full time

Customer Service Team Leader – William Hill Join to apply for the Customer Service Team Leader role at William Hill. Our customers see William Hill as more than a betting shop. It’s a home from home where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand. Job Description As a Team Leader in one of our betting shops, you’ll play a vital role in helping us maintain this atmosphere, making your mark on our business and our industry. In return, you’ll be rewarded with continuous training and development, great benefits, and opportunities to progress with our Career Pathways. Responsibilities Lead and motivate a team of Customer Service Representatives Coach and develop your team Maintain high standards and ensure the shop always looks the part (e.g., visual displays) Build relationships with customers and provide excellent customer service Champion safer gambling at all times Open and close the shop, with support from the team as needed Ensure the shop achieves its targets Working Patterns Shops operate between 8 am and 10 pm, Monday to Sunday with various opening times Shifts are on a rota basis and may include evenings and weekends Benefits Annual pay review and bonus scheme 28 days holiday per year (pro‑rata) Paid birthday day off Subsidised travel for London‑based roles (Oyster card) Induction and ongoing training programmes Career prospects (e.g., Cluster Operations Manager, Head Office roles) Pension plan – company match to 4 % Perks and discounts in retail shops, cinemas, holidays Qualifications Legal minimum age 18+ Supervisory experience and strong people skills Positive, can‑do attitude and professional, dynamic approach Strong interpersonal and empathy skills – able to engage with customers from all walks of life Next Steps Once you apply, our Talent Acquisition team will review your application. If successful, you’ll receive an email with a link to complete an online assessment via HireVue, followed by an interview. About William Hill Part of evoke, William Hill operates over 1,300 shops across the UK and has been a permanent fixture on the high street since 1966. Our culture is built on trust, belonging and celebrating differences, empowering teams to work in ways that suit them. About evoke Evoke is a business that embraces change and progress, backing big‑name brands such as William Hill, 888 and Mr Green. As part of 888 Holdings, we are focused on delivering world‑class betting and gaming experiences. #J-18808-Ljbffr

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