Workshop Controller

We share an ambition to be recognized as the benchmark in all of our operations. At TrustFord we keep on growing. From selling electric vehicles in ever greater numbers to providing more mobile servicing and growing our commercial and fleet vehicles, we’re offering and delivering more choice to our customers every day. Becoming a more diverse and inclusive business will also be vital to our success, but what won’t change is the buzz we get from working in a fast‑paced environment that’s 100% customer‑focused. About the Role We have a great opportunity for an experienced Workshop Controller to join us. Reporting into the Service Manager, you will be responsible for overseeing the staff and facilities of the Workshop efficiently. You will motivate technicians to ensure targets are being met, as well as ensuring a high level of productivity and quality of service is being delivered. You will also be responsible for tracking the progress of vehicles through the Workshop and liaising with Service Reception thereby maintaining customer satisfaction. A Day in the Life of a Workshop Controller: together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. Responsibilities Oversee staff and facilities of the Workshop efficiently. Motivate technicians to meet targets and maintain high productivity and quality of service. Track the progress of vehicles through the Workshop. Liaise with Service Reception to maintain customer satisfaction. Qualifications Are you a team player? Have you previously worked in a Dealership? Do you have excellent time management skills? Do you have experience managing, motivating and supporting your team? Are you customer focused and can drive the standard in customer care? Benefits Industry leading package 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme Pension Scheme & Life Assurance Ford Privilege vehicle purchase scheme Discount on Service, Bodyshop and Parts 1 day each year to volunteer for a charity of your choice Cycle to work purchase scheme Access to Perks at Work discount website When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We blind recruit therefore our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV. For your first 5 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role. To request any adjustments, please ask this during the application stage or contact the Recruitment Team. Happy to Talk Flexible Working. To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have. TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role. All offers of employment are subject to a background check. We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction. #J-18808-Ljbffr