Maintenance Technician

7 days ago

Metropolitan Borough of Solihull, United Kingdom untypical Full time

Role Purpose To support the Customer Service Team in delivering an exceptional experience for our customers by resolving issues and defects promptly and professionally. Key Responsibilities Carry out general maintenance and repairs on new‑build properties, including carpentry, basic plumbing, decorating, and other internal and external works as directed by the Customer Service Team. Maintain accurate records of work completed, including time spent, scope of tasks, and materials used. Ensure all work is completed safely, following best practices and current legislation. Request and plan materials effectively to complete tasks efficiently, minimising waste. Communicate clearly and courteously with customers, keeping them informed about the nature and duration of works, arranging appointments, and ensuring commitments are met. Represent the company positively by delivering work to a high standard and maintaining a professional approach at all times. Work collaboratively with colleagues to ensure smooth operations and excellent customer outcomes. Comply with all company Health & Safety policies and procedures. Knowledge, Skills & Experience Formal training or proven experience in carpentry, basic plumbing, decorating, and general maintenance. Previous experience in a similar role is desirable. Strong communication and customer service skills. Ability to work independently and manage time effectively. A full, clean UK driving licence is essential. Success Looks Like Customers feel informed, respected, and satisfied with the service provided. Repairs and maintenance are completed on time, to a high standard, and with minimal disruption. Accurate records are maintained, enabling clear reporting and accountability. Health & Safety standards are consistently upheld. Positive feedback is received from customers and colleagues, reinforcing the company's reputation for quality and professionalism. Materials and resources are used efficiently reducing waste and costs. Trustpilot and social media reviews reflect high levels of customer satisfaction. Customer complaints are resolved quickly and effectively, turning potential negative experiences into opportunities for improvement. Seniority Level Entry level Employment type Full-time Job function Management and Manufacturing #J-18808-Ljbffr

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