Salesforce Software Engineer

OverviewAt Bionic, we're making life radically easier for small business owners. We're building a one-stop shop for business essentials that's powered by smart technology and world-class human service, giving them an experience so good that they trust Bionic to sort all their business needs for them.To support our next phase of growth and exciting plans, we're looking for a Salesforce Software Engineer to join our Engineering Team.The roleOur Salesforce Software Engineer, part of the AI Innovation Team, will be the engine of change — turning AI opportunities into outcomes by designing and implementing the right solutions within Salesforce. You'll collaborate closely with the Salesforce, Data, and Operations teams to ensure a cohesive approach to embedding AI enhancements within our CRM and Contact Centre platforms. Our Salesforce team is central to delivering business-critical services, comprising Developers, Administrators, QA specialists, and Product resources who collaboratively support projects, continuous improvements, and essential platform enhancements. You'll also work closely with the Data team, leveraging advanced analytics and insights to identify AI-driven opportunities and validate their impact. Partnership with the Operations team will ensure that deployed solutions align with user needs and operational effectiveness, with a continuous feedback loop to refine features based on real-world usage. Together, these teams form a dynamic environment focused on innovation, practical implementation, and continuous improvement, empowering users and driving significant business value through AI.You'll play a pivotal role in developing and implementing AI enhancements across our Salesforce CRM and Contact Centre platforms. You'll identify opportunities to use AI to streamline processes within Salesforce and the Contact Centre, then design, prototype, and deliver these features in partnership with our Salesforce and Data teams. You'll demonstrate solutions to end users, building their understanding to maximise adoption. Collaborating closely with the Operations team, you'll monitor how solutions are used in practice, iteratively refining and improving them based on feedback and usage patterns from both internal and external customers.Key responsibilitiesWork closely with the Head of AI to align on priorities, review progress against the AI roadmap, and ensure successful delivery of AI-driven Salesforce and Contact Centre solutionsCollaborate with Salesforce, Data, and Operations teams, as well as business users, to define clear, testable acceptance criteria and delivery milestones for AI featuresStage and prepare functionality for deployment via our CI/CD pipeline (GitHub & Gearset), ensuring all metadata changes are correctly packagedDeliver both AI solutions within and outside of Salesforce, for example using MS Copilot and other Agentic third-party solutionsRapidly prototype AI use-cases (e.g. chatbots, predictive scoring), deliver POCs against defined criteria, gather stakeholder feedback, and iterate to readiness for full buildValidate post-release functionality, and hand over to support teams with clear escalation paths and knowledge transfer sessionsRequired skills and experienceHands-on experience with Salesforce Sales/Service CloudStrong Salesforce development and configuration skills, e.g. Apex, Flows, validation rules, dashboards, reports, and Data LoaderFamiliarity with Salesforce CI/CD processesStrong data analysis skills and attention to detailAdvantageous skills and experienceHands-on experience with AgentforceExperience with Salesforce Einstein products, e.g. Lead scoring, BotsExperience delivering a tool or service that relies on an LLMExposure to AWS Services such as Lambda & BedrockExperience using Python for automation & data analysisThe interview processInitial conversation with one of our Talent TeamFirst stage competency based virtual interview, with the Hiring ManagerSecond stage technical interview with some of the wider teamFinal stage values & behavioural based interview, with one of our Heads of TechAbout Bionic GroupBionic has over 500 people working across three office locations and four businesses; Bionic - London, Bionic Outbound - Luton, Think Business Loans - Chelmsford, and Smart - Field based agents.We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door Our work environments are packed with amazing people and energy, hubs of collaboration, creativity and fun We're one team, we get stuck in, we roll our sleeves up and we care about helping each other out wherever we can. We set the highest standards and show up every day to be the best version of ourselves.Working at Bionic means provides you many opportunities to advance your career, with incredible progression, recognition, and reward.We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.BenefitsEnhance your health & wellbeingTaking time away from workFamily matters: for the special momentsAuto-enrolled salary sacrifice pension schemeLife assuranceCycle to work schemeHighflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success #J-18808-Ljbffr