Customer Service Executive

Join to apply for the Customer Service Executive role at Arnold Clark5 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Executive role at Arnold ClarkGet AI-powered advice on this job and more exclusive features.We’re currently looking for a Customer Service Executive to create an outstanding customer experience at our Manchester Click & Collect branch and help customers get excited about our products.We Offer£24,500 + performance-related bonus of up to £7,800 per annum33 days’ annual leaveFlexible working hoursGenerous employee discountsPrivate health care and sick pay coverMaternity and paternity packagesHoursYou’ll work a five-day week on a set rota that includes weekends (39.5 hours per week)About The RolePassionate about cars? Great. Passionate about customer service? Even better.As an Arnold Clark Click & Collect Product Genius, you’ll play a key part in the Click & Collect process, introducing customers to the car they’ve chosen online for the very first time. You’ll also help the customer through the process of selling their car to Arnold Clark. You’ll be committed to learning about our products and be able to deliver an outstanding level of service when customers come to collect or sell their car.This role will be a great fit for a customer service superstar who thrives in a fast-paced environment, and you’ll be rewarded with plenty of opportunities to increase your earnings and develop your career.Essential SkillsFull of energy and enthusiasm, with great people skillsGood attention to detail when handling documentationA confident communicator who understands that a positive attitude gets great resultsWilling to learn and work with our branch network to ensure our customers have a great experienceThe ability to go the extra mile From contacting our customers soon after they buy to arranging their handover, you’ll be responsible for making sure they have a memorable Click & Collect experience for all the right reasonsA full UK driving licenceHappy working on your own initiative, to problem solve and maximise handovers and purchasesAbility to take ownership of situations all the way through to resolutionDay-to-day dutiesCompleting the handover and purchase of cars for our Click & Collect servicePreparing handovers for the day aheadArranging all documentation prior to handover to make sure the process goes smoothly for customersEncouraging customers to share their experiences on social mediaHelping the customer familiarise themselves with their new vehicleHelping customers sell their car through our Sell Your Car serviceLearning about different vehicles and manufacturersProviding relevant information and being there for our customers when assistance is requiredYou’ll get plenty of training and coaching, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player and show us you’ve got the drive to make this a career, not just a job.Our CultureArnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.To find out more about Life at Arnold Clark , visit our website.Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesMotor Vehicle Manufacturing, Hospitality, and RetailReferrals increase your chances of interviewing at Arnold Clark by 2xGet notified about new Customer Service Executive jobs in Manchester, England, United Kingdom.Manchester, England, United Kingdom 3 weeks agoManchester, England, United Kingdom 4 weeks agoManchester Area, United Kingdom 3 weeks agoCustomer Service Assistant - Retail - Manchester -Talent BankManchester, England, United Kingdom 3 days agoSalford, England, United Kingdom 5 days agoCustomer Service Specialist - Point of Sale (Hybrid)Manchester, England, United Kingdom 6 days agoGreater Manchester, England, United Kingdom 3 months agoManchester, England, United Kingdom 4 days agoManchester, England, United Kingdom 1 month agoWhitefield, England, United Kingdom 3 weeks agoBury, England, United Kingdom 1 month agoSalford, England, United Kingdom 3 weeks agoGreater Manchester, England, United Kingdom 1 week agoManchester, England, United Kingdom 1 week agoSalford, England, United Kingdom 1 month agoManchester, England, United Kingdom 6 days agoCustomer Service Advisor - Toyota / Mazda StockportStockport, England, United Kingdom 2 weeks agoSalford, England, United Kingdom 2 weeks agoManchester, England, United Kingdom 1 week agoHeywood, England, United Kingdom 1 week agoStockport, England, United Kingdom 1 week agoManchester, England, United Kingdom 3 weeks agoWarrington, England, United Kingdom 6 days agoGreater Manchester, England, United Kingdom 1 week agoManchester, England, United Kingdom 27 minutes agoWhitefield, England, United Kingdom 3 weeks agoMacclesfield, England, United Kingdom 1 day agoManchester, England, United Kingdom 3 weeks agoManchester, England, United Kingdom 2 weeks agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr