Housing Assistant
2 weeks ago
Housing Assistant Location: McDonald Road, Edinburgh, EH7 4NS Working Hours: 14 hours per week Remuneration: £12,144 (Probation rate) £12,748 (Upon completion of successful 6 months’ probation) Closing date: 10th December 2025 @ 23:59pm Hanover has been successfully housing and supporting people in Scotland for over 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. About the Role The Housing Assistant role provides office-based administration for housing management functions within the East of Scotland Area. Duties complement activities of the Housing Officer and other staff, giving a holistic service to customers and other clients. As this is a permanent post you’ll be working with us 14 hours per week over 2 days, Thursdays and Fridays. Main Responsibilities Receiving calls and handling correspondence from customers and applicants. Confidently giving advice on rents, service charges, estate management issues, arrears/credits management, housing benefit, and any other relevant matters. Ensuring the appropriate Local Authority Housing Benefit/Council Tax departments are informed of tenancy starts/terminations and of any changes to tenancies when they occur. Administer and monitor customers’ rent, service charge, heating charge, recharges and contents insurance accounts on a regular basis, including the administration of direct debits and standing orders. Liaise with Sheltered Housing Managers/Development Managers and Housing Officers on above issues, referring these to the Housing Manager when required. Administer development waiting lists, allocations, nominations, terminations, assignations, mutual exchanges and re-let procedures in conjunction with Area Office staff and staff from other departments. Ownership and responsibility for any service-related complaints / queries from customers ensuring that the customer experience is positive, professional and within set timescales at all times. To maintain manual/computerised records of developments and customers. Collate information for quarterly reports for the Board on relets, voids, arrears, credits, etc as requested. To be responsible for all administrative procedures and general enquiries relating to sales and resales in shared equity, shared ownership and owner occupied developments. About You To join us, you need to have a genuine passion for helping people. Experience in an office based procedural based role or equivalent. Excellent interpersonal skills and an ability to communicate effectively at all levels of the organisation (written and spoken). Proficient user of MS Word processing. Basic computer skills, including experience of using MS Windows, word-processing, and email. Demonstrable ability to learn bespoke computer data base systems / database. Demonstrable ability to work on own initiative with minimum supervision. Ability to work from home in a professional manner as and when reasonably required. Ability to work from the office as and when reasonably required. What We Offer Competitive salary & Pension options Flexi-working Access to our Hanover Perks platform with 24/7 GP access. high street and fuel card discounts Employee Health and Wellbeing Support Service Cycle to work scheme Family friendly policies Long service and retirement awards Hanover is an equal opportunity and disability confident employer. Hanover (Scotland) Housing Association Ltd Scottish Charity no: SC 014738 #J-18808-Ljbffr
-
Part-Time Housing Admin
2 weeks ago
Stratton St. Margaret, United Kingdom Hanover Scotland Housing Association Full timeA prominent housing organization is seeking a Housing Assistant in Stratton St. Margaret, England. This permanent role, requiring 14 hours of work per week (Thursdays and Fridays), involves providing office-based administration, customer support, and ensures tenants feel secure at home. Ideal candidates will have interpersonal skills, passion for helping...
-
Support Worker
3 days ago
Stratton St. Margaret, United Kingdom Nurseplus UK Ltd Full timeSupport Worker / Healthcare Assistant (Drivers Wanted) Trowbridge / Bath / Melksham Join Nurseplus as a Support Worker / Healthcare Assistant – Make a Difference Every Day At Nurseplus, every shift you work is an opportunity to make a real difference in the lives of those in need. As a Support Worker / Healthcare Assistant, you’ll be providing...
-
Regional Aftersales Manager
3 days ago
Stratton St. Margaret, United Kingdom KGM UK Full timeGet AI-powered advice on this job and more exclusive features. KGM UK, formerly SsangYong, is the official importer of KGM vehicles from Korea into the United Kingdom. With a rich history dating back to 1954, KGM specialises in producing award-winning SUVs, reliable 4x4s, and durable pickups. We pride ourselves on delivering tough and dependable vehicles...
-
Regional Aftersales Manager
1 week ago
Stratton St. Margaret, United Kingdom KGM UK Full timeRegional Aftersales Manager - UK South Direct message the job poster from KGM UK KGM UK, formerly SsangYong, is the official importer of KGM vehicles from Korea into the United Kingdom. With a rich history dating back to 1954, KGM specialises in producing award‑winning SUVs, reliable 4x4s, and durable pickups. We pride ourselves on delivering tough and...
-
Receptionist & Admin Assistant
1 week ago
Stratton Saint Margaret, United Kingdom Randstad Delivery Full timeReceptionist & Admin Assistant Swindon SN3 5BZ Salary: £14.35 per hour Hours: 37.50 hours per week (Negotiable) Schedule: Monday to Friday, starting daily at 7:30 AM (No shift rotation) Position Summary We are seeking a highly professional and adaptable Receptionist & Admin Assistant to be the welcoming face of our organisation. This is a critical...
-
Head of Technical and Customer Service
1 week ago
Stratton St. Margaret, United Kingdom KGM UK Full timeHead of Technical and Customer ServiceGet AI-powered advice on this job and more exclusive features.KGM UK, formerly SsangYong, is the official importer of KGM vehicles from Korea into the United Kingdom. With a rich history dating back to 1954, KGM specialises in producing award-winning SUVs, reliable 4x4s, and durable pickups. We pride ourselves on...
-
Head of Technical and Customer Service
7 days ago
Stratton St. Margaret, United Kingdom KGM UK Full timeCompany DescriptionKGM UK, formerly SsangYong, is the official importer of KGM vehicles from Korea into the United Kingdom. With a rich history dating back to 1954, KGM specialises in producing award-winning SUVs, reliable 4x4s, and durable pickups. We pride ourselves on delivering tough and dependable vehicles tailored to meet the needs of all...
-
Housing & Wellbeing Assistant
1 day ago
St Helens, United Kingdom Great Places Housing Association Full time**Housing and Wellbeing Assistant** What you’ll be doing - You will provide assistance or guidance to customers; supporting them to fulfil the terms of their occupancy agreement ; - You will encourage feedback from customers, recording and responding to any complaints and compliments; - You will ensure any safeguarding concerns are promptly dealt with and...
-
Housing & Wellbeing Assistant
2 weeks ago
St Helens, United Kingdom Great Places Housing Association Full timeHousing and Wellbeing Assistant You will be working as part of a dedicated team to manage high quality accommodation and services whilst providing assistance to customers. You will be the first point of contacts for the premises, responding to all enquiries via phone, email or in person. You will maintain the safety and security of customers, colleagues,...
-
Housing and Wellbeing Assistant
3 days ago
St Helens, United Kingdom Great Places Housing Group Full time**Housing and Wellbeing Assistant** **Salary**: Circa £20,000 **Job Type**: Full Time, Permanent Location: Bluebell Court Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. A Housing & Wellbeing Assistant works alongside the Housing &...
