Amazon Connect Solutions Architect

4 days ago

Chester, United Kingdom EPAM Systems Full time

OverviewAs an Amazon Connect Solutions Architect, your deep knowledge of Amazon Connect and cloud platforms will be at the forefront of helping EPAM's clients modernize their customer interaction systems. You will work directly with enterprise clients to craft tailor-made solutions that align with their business goals, leveraging cutting-edge AWS technologies. This is an opportunity to join a dynamic, forward-thinking team where your expertise will drive positive change and customer engagement at scale.ResponsibilitiesCollaborate with clients to understand their business needs and define Amazon Connect solutions tailored to their requirementsDesign end-to-end architectures for contact center solutions, integrating third-party tools and AWS services to enhance system functionalityLead technical workshops and provide guidance on best practices for using Amazon Connect and AWS servicesSupport development and deployment of innovative contact center applications on AWSSupporting PreSales activities, demonstrations and responding to RFPsTroubleshoot complex issues and provide solutions to optimize Amazon Connect configurations and integrationsEnsure the security, scalability and reliability of deployed solutionsStay updated on the latest industry trends and AWS advancements to continually refine solutions and share insights with clientsPartner with cross-functional teams, including developers, DevOps engineers and business analysts, to ensure seamless project deliveryRequirementsStrong expertise in Amazon Connect architecture and implementation, including hands-on experience in designing customer contact center solutionsDeep understanding of AWS services such as Lambda, DynamoDB, S3, API Gateway and CloudFormationProven ability to integrate Amazon Connect with third-party applications and systems through APIsSolid grasp of contact center workflows, customer interaction strategies and voice/data integrationExperience in designing secure, scalable and high-performing systems following AWS best practicesFamiliarity with DevOps concepts and CI/CD pipelines for cloud-based application deploymentsExcellent communication skills to interact with technical and non-technical stakeholders alikeBachelor's degree in Computer Science, Engineering, or related field; equivalent work experience will also be consideredAWS certifications such as AWS Certified Solutions Architect or AWS Certified Developer are highly desirableNice to haveAgentic AI knowledgeWe offerEPAM Employee Stock Purchase Plan (ESPP)Protection benefits including life assurance, income protection and critical illness coverPrivate medical insurance and dental careEmployee Assistance ProgramCyclescheme, Techscheme and season ticket loansVarious perks such as free Wednesday lunch in-office, on-site massages and regular social eventsLearning and development opportunities including in-house training and coaching, professional certifications, over 22,000 courses on LinkedIn Learning Solutions and much moreIf otherwise eligible, participation in the discretionary annual bonus programIf otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program*All benefits and perks are subject to certain eligibility requirementsSeniority levelAssociateEmployment typeFull-timeJob functionInformation Technology, Engineering, and Business DevelopmentIndustries: Software Development and IT Services and IT Consulting #J-18808-Ljbffr

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