Help Desk Technician

1 week ago


Newport, United Kingdom Saalex Full time

OverviewNetsimco, a Saalex Company is seeking a senior Help Desk Technician in Newport, RI. This role will provide support with regards to Information Technology (IT) and Information Assurance (IA)/Cybersecurity requirements and security of information systems.PositionPosition Type: Full-TimeSalary: $50k-$55k annually (depending upon experience)Work Location: Fully onsite.Essential FunctionsExcellent customer service, interpersonal, communication skillsExcellent customer technical and product supportProficient in information technology and operations managementGather feedback for and implement continuous improvementDefine test strategies including functional, non-functional, regression, automation, security, and performance testingSupport special projects related to client support and operations related activitiesWork with development teams to improve overall processesWork with external vendors as requiredAttend all meetings as applicable and provide necessary feedback when promptedAbility to work independently on problems and projectsDemonstrate attention to detail in planning, preparing and developing procedures, process documents and other forms of documentation.A general knowledge of Microsoft Office ApplicationsGeneral knowledge of computer hardwareInstall, configure, and troubleshoot operating systems; assist with the maintenance and administration of applicationsTeach clients to resolve routine/minor hardware and software problems; guide users in the development and use OS computer assisted and managed technologyAble and willing to learn new as well as existing technologiesBe a contributing member of a Technical TeamOther duties as assigned or required.CompTIA Security+ CE required.1 -3 years of Management Information Systems and Business Analytic required.EducationHS Diploma or GED required.Security ClearanceMust be eligible to obtain a secret clearance. Requirements to obtain a clearance include US Citizenship, security investigation, etc.BenefitsHealth Care Plan (Medical, Dental & Vision)Retirement Plan (401k, IRA)Life Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation, Sick & Public Holidays)Short Term & Long Term DisabilityTraining & DevelopmentWellness ResourcesStock Option Plan #J-18808-Ljbffr



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