Workshop Manager

Workshop Manager

Location: Crediton
Reports to: Group Performance Manager

Remuneration:

* Salary £40-60K DOE

* Bonus

Purpose of the Role

Accountable for site performance. To oversee the day-to-day operations of the workshop, ensuring operational excellence, profitability, and compliance high-quality vehicle repairs, efficient workflow, and compliance with health and safety standards. The role requires strong leadership, technical expertise, and a focus on delivering exceptional customer service.

Key Responsibilities

* Operational Management

* Plan and organise daily workshop activities to maximise productivity and minimise downtime.

* Allocate jobs to technicians based on skill and workload.

* Monitor repair progress and ensure timely completion.

* Quality Control

* Ensure all repairs meet manufacturer standards and customer expectations.

* Conduct final inspections before vehicles are released.

* Team Leadership

* Manage, motivate, and develop workshop staff.

* Conduct regular performance reviews and provide training where needed.

* Customer Service

* Liaise with customers and insurance companies regarding repair status and queries.

* Resolve complaints promptly and professionally.

* Compliance & Safety

* Maintain a safe working environment in line with health and safety regulations.

* Ensure proper use and maintenance of equipment.

* Financial & Administrative Duties

* Monitor workshop costs and control budgets.

* Maintain accurate records of jobs, parts, and labour.

Skills & Qualifications

* Proven experience in bodyshop or automotive workshop management.

* Strong technical knowledge of vehicle body repair processes.

* Excellent leadership and communication skills.

* Ability to manage budgets and meet KPIs.

* Knowledge of health and safety regulations.

Personal Attributes

* Organised and detail-oriented.

* Customer-focused with a commitment to quality.

* Ability to work under pressure and meet deadlines