Customer Services Team Leader
2 days ago
Role Title Customer Services Team Leader Salary £31,512 to £39,390 per annum (salary offered dependent on experience) Hours 35 hours per week, Monday-Friday Contract Permanent Location Dartford/Agile Job Overview We’re looking for a Customer Service Team Leader to join our team. You’ll be managing a team of Customer Services Advisors, ensuring that they achieve a high standard of customer service quality and meet targets for performance, productivity, and attendance. Responsibilities Manage a team of Customer Services Advisors. Ensure high standard of customer service quality. Meet targets for performance, productivity, and attendance. Support agile working and provide IT equipment to work flexibly between home and Dartford office. Qualifications Experience of working in a call centre environment. Proficient use of call centre telephony systems. Knowledge of using database systems. What We Offer Competitive salaries. Generous time off. Opportunities for personal and professional growth. Recognised as one of 'The Sunday Times Best Places to Work' in 2025. Flexible agile working environment. About Us At Moat we are more than just a housing association; we are a community focused organisation dedicated to making a positive impact on the lives of our customers and the neighbourhoods we serve. With homes across London, Kent, Essex, and Sussex, we strive to provide quality housing and support to those who need it most. Our Values Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities. Better together: We believe in the power of collaboration. Lead by example: We strive to set high standards in everything we do. Be the change: We embrace innovation and are proactive in addressing challenges. Application Process If you think this role is a good fit for you and you're ready for an exciting new challenge, please fill out the online application form on our website by 11pm on Thursday 18 December. We will reach out via email if we would like to invite you for an interview. As we use anonymous recruitment and do not accept CVs, it is really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team. If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk. #J-18808-Ljbffr
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