CUSTOMER SUPPORT SPECIALIST
20 hours ago
CUSTOMER SUPPORT SPECIALISTLocation: London (Hybrid) (UK-based)Salary: £30,000 + EquityDepartment: Customer OperationsJob Type: Full-TimeAbout ZenroxZenrox Healthcare UK is an AI-powered marketplace connecting healthcare facilities with medical equipment suppliers. We ensure a seamless procurement experience through intelligent automation and user-centric platform design.Role OverviewThe Customer Support Specialist will serve as the first point of contact for all ZenroxIQ platform usershealthcare providers and suppliersdelivering fast, accurate, and empathetic support. The ideal candidate is tech-savvy, highly communicative, and passionate about helping users get the best experience on the platform.Key ResponsibilitiesProvide real‑time customer support via email, chat, and phone.Diagnose and resolve issues such as login errors, quote discrepancies, order tracking, and compliance queries.Escalate bugs to Engineering and route feature requests to Product.Become a platform expert on ZenroxIQ features and workflows.Create and maintain help-center content including FAQs and guides.Monitor user activity and proactively reach out to struggling users.Assist Operations with user-facing tasks during peak volume.Report support KPIs including ticket volume, resolution rate, and satisfaction.Requirements2+ years in customer support, technical support, or user-facing operations.Strong written and verbal communication with high emotional intelligence.Fast learner with excellent problem-solving skills.Ability to stay calm and professional under pressure.Experience with helpdesk tools (Zendesk, Intercom, Jira Service Desk).Strong organizational and multitasking abilities.Ideal BackgroundExperience in B2B SaaS or marketplace platforms.Prior support experience in healthcare or medical equipment sectors.Familiarity with e-commerce or procurement platforms.Experience creating support documentation or tutorials.Basic understanding of web application functionality.Why Join ZenroxFoundational support role with equity.Direct influence on product improvements.Solve critical challenges in healthcare logistics.Collaborate with a high-performing, mission-driven team.Growth path into Support Lead or Customer Success.How to ApplySubmit your CV and a brief description of a challenging support case you successfully resolved via :https://www.zenroxmed.co.uk/jobs/customer-support-specialist/Subject: Customer Support Specialist Application [Your Name] #J-18808-Ljbffr
-
Customer Support Specialist
5 days ago
Greater London, United Kingdom S10Home Full timeAbout Us:S10Home is a leading luxury furniture brand in the UK, known for our exquisite craftsmanship and high-quality solid wood furniture. We pride ourselves on delivering exceptional products and top-notch customer service. We are looking for a dedicated Customer Support Specialist to join our remote team and be the connection between our clients,...
-
Customer Support Specialist
9 hours ago
Greater London, United Kingdom Echobox Full timeCustomer Support Specialist role at Echobox We are a fast‑growing, research‑driven AI company building solutions that help online publishers transform challenges into opportunities. Our products are used by leading media names such as The Times, Le Monde, The Guardian, and Vogue. Our team values high responsibility and independence, and you will work...
-
Customer Support Specialist
2 weeks ago
Greater London, United Kingdom Zelt Full timeCustomer Support Specialist Apply for the Customer Support Specialist role at Zelt. About Zelt Zelt is building the first unified employee platform that brings together HR, payroll, IT, onboarding, and automation into one seamless system. We’ve been recognised by G2 as a High Performer across HR and Payroll – the only European vendor with that status –...
-
Customer Experience Specialist
7 days ago
London, United Kingdom Fill Your Specialist Role Full time**Our Client is looking to hire a Customer Experience Specialist.** **Location**: London, The Speechmark (Hybrid working - defined below) **Salary**: Competitive plus bonus and company benefits **Hours**: 37.5 per week - Monday to Friday Becoming number one for customer experience is one of the key pillars within the Consumer Sales team. As a Customer...
-
CUSTOMER SUPPORT SPECIALIST
7 days ago
Greater London, United Kingdom zenrox Full timeLocation: London (Hybrid) or Remote (UK-based) Salary: £30,000 + equity About Zenrox Zenrox Healthcare UK is an AI-powered marketplace connecting healthcare facilities with medical equipment suppliers. A seamless, reliable user experience is critical to our success. The Opportunity Be the first point of contact and trusted problem-solver for all ZenroxIQ...
-
Customer Support Specialist
2 days ago
Greater London, United Kingdom Recraft, Inc. Full timeAbout Us Founded in the US in 2022 and now based in London, UK, Recraft is an AI tool for professional designers, illustrators, and marketers, setting a new standard for excellence in image generation. We designed a tool that lets creators quickly generate and iterate original images, vector art, illustrations, icons, and 3D graphics with AI. Over 3 million...
-
Customer Support Specialist
3 days ago
Greater London, United Kingdom Echobox Full timeAbout Echobox We are a fast-growing, research-driven company building an artificial intelligence that helps online publishers overcome the challenges they face every day. Using novel AI, we are revolutionising the publishing industry and have a track record of building things that others have ruled out as impossible. Leading names from around the world rely...
-
Italian Customer Support Specialist
15 hours ago
Greater London, United Kingdom Red Dot Search UK Limited Full timeItalian Customer Support Specialist Belfast VR Hub | Full-time | £27,019.20 + perks Step into the world of virtual reality and help users get the best possible experience from cutting‑edge VR tech. This role is based on‑site at our Belfast VR Hub (BT1) and involves supporting users across global social and digital channels. The basics Location:...
-
DA Customer Support Specialist
4 days ago
Greater London, United Kingdom Sellick Partnership Full timeThis range is provided by Sellick Partnership. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Sellick Partnership Delegated Authority Customer Support Specialist Location: London, England, United Kingdom Industry: Insurance Delegated Authority Customer...
-
Customer Support Specialist
7 days ago
London, United Kingdom Demolytic Full time**London** **United Kingdom** We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist Responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this...