Continuous Improvement Manager

Join to apply for the Continuous Improvement Manager role at Progress Housing Group Progress Housing Group provided pay range This range is provided by Progress Housing Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Progress Housing Group We’re Hiring: Continuous Improvement Manager (Housing Support Services) Department: Housing Support Services Location: Leyland / Agile Hours: 36.25 hours per week Contract: Permanent Join Our Legacy of Change and Community At Progress Housing Group, we’re more than just homes – we’re a community. With 900+ passionate colleagues, we’re committed to making a difference every day, supporting people to live independently and thrive. We’re looking for a skilled and forward-thinking Continuous Improvement Manager to join our Housing Support Services team. This is a fantastic opportunity to drive innovation and shape the future of our housing operations. If you’re passionate about driving service excellence, improving processes, and making a real impact for customers and colleagues, we’d love to hear from you. About the role As Continuous Improvement Manager, you’ll play a pivotal role in shaping and enhancing the customer journey across all areas of our housing operations. You’ll lead a focused team, including a Continuous Improvement Project Lead, Training & Quality Officer, and Continuous Improvement Coordinator, working closely with colleagues across all housing management functions. Your focus will be on making processes more transparent, efficient, and customer-friendly, delivering quick wins and long‑term improvements. You’ll facilitate service improvement requests, analysis trends in performance highlighting best practice, and ensure our policies, processes, and work instructions are clear, compliant, and easy to follow. This is an agile role based in Leyland, with office attendance required according to business needs. Initially, you’ll be expected to spend time in the office to embed yourself within the team and organisation. What We Are Looking For Proven experience in project management and/or housing management, with a track record of improving services and achieving financial results. Strong analytical and critical thinking skills; able to work with complex ideas and drive innovation. Excellent communication and influencing skills, with the ability to engage colleagues at all levels. Full UK driving licence and access to your own vehicle for business purposes. Understanding of social housing regulation, legislation, and sector challenges. Experience with housing management systems (e.g., QLX) Ability to deliver training and embed new ways of working. Why Progress? Competitive pay: Transparent salary up to £50,265, benchmarked against leading employers in the sector. Agile and flexible working: Hybrid arrangements with office attendance based on business needs, supporting work‑life balance. Positive, inclusive culture: We value diversity and inclusion, and foster a supportive environment where everyone can thrive. Career development: Access to professional development budgets, qualifications, paid subscriptions, coaching, mentoring, and regular career check‑ins. Attractive perks: Generous annual leave (with options to buy or sell days and a day off for your birthday), enhanced pension scheme, private healthcare, employee assistance programme, and wellbeing support. Recognition and sustainability: Employee recognition platforms and opportunities to contribute to sustainability and social impact initiatives. How to Apply Click Apply Now, upload your CV, and complete our application form. Be sure to include a supporting statement that highlights why you’re a great fit for this role. Closing date: 12 noon on Thursday 11th December 2025 Interview date: 18th December 2025 We welcome applications from everyone. Referrals increase your chances of interviewing at Progress Housing Group by 2x Seniority level Mid‑Senior level Employment type Full-time Job function Management, Project Management, and Quality Assurance Industries Non-profit Organizations and Housing and Community Development #J-18808-Ljbffr