Service Operations Business Analyst
6 days ago
Expert Employment
Location:High Wycombe, United Kingdom
Job Category:Other
EU work permit required:Yes
Job Reference:641d64ff5a69
Job Views:6
Posted:02.04.2025
Expiry Date:17.05.2025
Job Description:Service Operations Business Analyst required to help further develop my clients Field Maintenance Management business systems across Europe. The ideal candidate will understand field equipment repair, maintenance and services operations and have data analysis skills including SQL reporting.
Skills:
- Analytical experience supporting a Service process.
- Experience of Field Service Management systems.
- SQL report writing experience.
- Manufacturing, Aerospace, Biotech, Defence or similar capital equipment services knowledge or processes and workflows.
- Bachelor's degree in Business, IT, engineering, or a related field.
- Good conceptual, analytical, and communication skills.
- Power BI or similar analytical tools.
Responsibilities:
- Understanding, documenting and mapping Equipment Services delivery processes.
- Analysing the Service Operations business needs and identifying Services problems or optimisation opportunities.
- Developing Field Service Management documentation including requirements documents, use cases, user stories, workflows, test scenarios, test cases, training materials etc.
- Engaging with the Service team and the IT team to develop and maintain reports, dashboards, and forecasts using Power BI and other data analysis tools e.g. SQL report writing.
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Created on 02/04/2025 by TN United Kingdom
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