Project Manager, Client Connectivity

2 weeks ago

City of Westminster, United Kingdom HSBC Group Full time

Project Manager, Client Connectivity Company: HSBC Location: London, United Kingdom Type: Permanent Posted on: 2025-11-25 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries. Our GPS Client Connectivity team enhances client experiences and drives growth through seamless onboarding of Global Payments and Liquidity Solutions. We are looking for a proactive, customer‑focused Project Manager to manage multiple payments and liquidity projects to successful completion and support client onboarding onto HSBC’s channels and solutions. Benefits As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package, including private healthcare for all UK‑based employees, enhanced maternity and adoption pay, and a contributory pension scheme with generous employer contribution. Responsibilities Support pre‑mandate and RFI/RFP consultation and project management expertise for a diverse client base, leveraging knowledge of Payments, Liquidity, ERP, and Regulatory Solutions. Employ proactive project management methodologies and scalable organization designs to manage multiple client projects effectively. Take ownership of client relationships post‑sales, leading client communication throughout the project lifecycle and beyond. Drive continuous improvement initiatives to enhance Net Promoter Score, providing valuable feedback to improve client experience. Collaborate with cross‑functional teams globally, including Legal, Operations, IT, Sales, and Product, to optimize internal processes and project delivery. Stay updated on the latest developments in payments products and technology. Support the strategic priorities of the GPS business, promoting a positive culture by maintaining a balanced approach to work and life, even when under pressure. Qualifications Experience in building effective client relationships and stakeholder management. Proficiency in payments and liquidity product knowledge. Previous project management experience or relevant qualifications. Ability to manage competing deadlines effectively in real‑time. Excellent communication and influencing skills. Even if you feel you do not meet 100% of our qualifications, we encourage you to apply if you believe this role is right for you. This is a hybrid role based in London; however, we will consider applications from around the UK. Opportunity Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone — no matter gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long‑term conditions or neurodivergent candidates who meet the minimum criteria for the role. #J-18808-Ljbffr

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