Enterprise Support Specialist, Korean Speaking

OverviewFigma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—from brainstorming and prototyping to translating designs into code or iterating with AI. If you’re excited to shape the future of design and collaboration, join usAs an Enterprise Support Specialist on Figma’s Product Support team, you will work with the Enterprise Support Manager to elevate and evolve the Enterprise Support function. This team provides exceptional support for Figma’s top customers and builds trust across the Figma community, including customers and internal partners such as Sales, Product, and Engineering. This is a full-time role in London, in a hybrid environment.Language requirement: We are looking for an individual who is fluent in Korean as we grow across our markets.What you’ll do at FigmaDevelop expertise of Figma’s products and the customer journey from Product Designers to Account Administrators to accurately diagnose sophisticated inquiriesInteract with Figma customers daily via email, taking ownership over cases from start to resolutionPartner closely with Sales teams to guide large-scale organizations through complex workspace configurations, address technical issues quickly, and ensure successful account setupAct as the voice of the customer, capturing product and process gaps and presenting data-backed cases for new feature development and process automationServe as designated point of contact for high-risk escalations, proactively engaging appropriate partners and owning communication through to resolutionIdentify trends and communicate insights to Product and Technical teams to advocate for bug fixes, process improvements, and feature enhancementsCollaborate with the Product Support Learning and Performance team to develop documentation and training materials for future Enterprise AdvocatesQualifications2 years experience in a support environment for a technical SaaS product, ideally supporting Enterprise customersFluency in Korean and English; written and spokenConsultative communication skills with the ability to tailor messages for diverse audiences; translate complex concepts into concise explanations and summarize customer issues for technical and non-technical audiencesBias for action to drive results; proactively suggest improvements and advocate for the customerResilience and adaptability; comfortable with change and ambiguityNice to haveExperience evaluating business impact of technical issues to drive cross-functional alignment and timely resolutionsFamiliarity with system administration for large end-user communities or guiding customers through complex implementationsExposure to design tools like Adobe XD, Sketch, and/or Framer; passion for UX/UI designExperience troubleshooting SAML/SSO and SCIM configurations for large-scale organizationsAdditional informationAt Figma, one of our values is Grow as you go. We hire smart, curious people who are excited to learn and develop their skills. If your past experience doesn’t align perfectly with the points outlined, we encourage you to apply anyway—the right candidate may be found for this or other roles.We celebrate and support our differences. Figma is an equal opportunity workplace and is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out. Examples of accommodations include: holding interviews in accessible locations, enabling closed captioning, ensuring written communication is compatible with screen readers, and adjusting interview formats.To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates to keep their cameras on during video interviews. If hired, you will be required to attend in-person onboarding.By applying for this job the candidate acknowledges that any personal data in their application or supporting materials will be processed in accordance with Figma’s Candidate Privacy Notice. #J-18808-Ljbffr