Office Manager

Overview Hours: Full‑time, varied shifts including weekends, bank holidays, school holidays, evenings, and special events Salary: From £25,400 a year. Location: Diggerland Yorkshire, Castleford, West Yorkshire, WF10 5NW About Diggerland Diggerland is The Ultimate Adventure Theme Park Experience, where children and adults can ride, drive, and operate real diggers, dumpers, and full‑size construction machinery. With parks located in Kent, Devon, Durham and Yorkshire, Diggerland offers a unique, action‑packed day out featuring 20 rides and drives, 100+ machines, and a wide range of activities suitable for all ages (height restrictions apply). The Role Diggerland Yorkshire is seeking an enthusiastic, motivated, and highly capable Office Manager to lead the day‑to‑day operation of the Customer Service team across the Gift Shop and Admissions Desk. You will oversee a team of fun, driven, and customer‑focused staff, ensuring excellent guest experiences from arrival to departure. This role requires strong leadership, situational flexibility, and a passion for delivering outstanding service. You will play a key part in achieving visitor number targets, driving financial performance, and championing the Diggerland brand at all times. Key Responsibilities Manage the customer journey from start to finish, ensuring every visitor receives exceptional service. Oversee the admissions process, gift shop operations, and daily financial procedures. Ensure all sales opportunities are maximised, including up‑selling, merchandising, and meeting KPI targets. Maintain high standards of health & safety within your areas of responsibility. Lead, motivate and develop Retail & Admissions team members. Support and guide Park Marshals in the absence of the Park Manager or General Manager. Drive team performance through clear communication, coaching, and positive leadership. Administration & Planning Handle stock management, budgeting and financial monitoring for admissions and retail. Manage administrative duties including reporting, scheduling, and documentation. Contribute to strategic planning and development initiatives for the park. Liaise with Diggerland Head Office teams (Administration, Marketing & Finance) and managers across other Diggerland UK parks. Engage professionally with Diggerland partner companies such as EVision Electric Vehicles, H. E. Services, Masterhitch Europe Ltd and International Plant Sales. Experience & Skills Required Essential: Previous management experience in a customer‑facing environment such as a theme park, visitor attraction, museum, hotel, theatre, or lar ge retailenter Essential: Previous management experience in a customer‑facing environment such as a theme park, visitor attraction, museum, hotel, theatre, or lar ge retailenterprise.Stron g leadership skills with a proven track record of motivating teams.Experienc e with EPOS and booking systems, stock control, and budget management.E\l lent communication, negotiation, interpersonal and organisational skills.Abili ty to multitask, work under pressure, and maintain a fast work pace.A pas\ssion for delivering outstanding guest experiences and working with families.Flexi ble approach to working hours and shifts. Qualifications Applicants must meet one of the following criteria: Educated to Level 3 with at least two A‑levels (Grade C or above) in any discipline, Over 2 years’ management experience in a relevant sector (theme park, visitor attraction, museum, hotel, theatre, or large retail enterprise). Additional requirements Strong proficiency in Microsoft Office (Excel, Word) and Google Sheets. Proven ability to manage multiple projects simultaneously. #J-18808-Ljbffr