Team Leader

Join to apply for the Team Leader role at KeoghsApplication Deadline: 15 December 2025Department: LegalLocation: BoltonThis role offers an excellent opportunity lead an incredible team of credit hire handlers.The main purpose of the Team Leader is to encourage, mentor and develop all members of the team technically to enable them to achieve their maximum potential. To lead the team to meet objectives and deliver their work standards as agreed in the client’s SLA, while delivering against KPI’s and targets with a view to continuously improving the quality of the teams work.This is a fantastic opportunity to become part of an incredible team and have an input in to our strategies and assist in developing them from a tactical perspective.Key ResponsibilitiesBeing accountable for the operational performance of a team, with targets aligned to;Individual handler productivityAttainment of client KPIs including SLA management and indemnity spendRobust control of internal billing proceduresAuthority based technical supervision of credit hire argumentsBeing effective in managing the expectations of their immediate line manager and delivery of objectives on a continuous basisMonitoring the caseloads and capacity of team members, distributing files or tasks and implementation of necessary contingency planningMaximising the personal development of team members, identifying training needs and creation of succession planningProviding an ‘environment’ where team members feel motivated and deliver excellenceMonitoring weekly and monthly financial management information of the team and managing the performance of team members against Key Performance IndicatorsEnsuring the adherence to strategies of claims handling by individual claimant firms and CHOs. This will include providing feedback to the Business Unit Director & Tactical Director to articulate challenges faced and relevant successes.Managing team members according to the firm’s policies and employment laws and ensuring that HR procedures are followed such as appraisals, discipline and grievances.Effectively deal with complaints through agreed handling processes.Speaking with clients and developing relationships with key stakeholders.To ensure compliance with the SRA Standards and RegulationsSkills, Knowledge and ExpertiseHas an understanding and previous management experience of credit hire claimsA track record of high performance in KPI driven environmentsAbility to produce and interpret performance reports of the team and its individual membersExcellent listening and verbal communication skillsAbility to relate to people as individuals and understand their particular needs in terms of direction, delegation, learning style etcAbility to influence othersAbility to remain calm under pressureAbility to take constructive feedback and set personal goals for continuous improvementAbility to remain fair and objective at all timesAdhere to the Keoghs ValuesWorking Hours35 hours per week working 9am-5pm with 1 hour unpaid for lunchBenefitsDavies Incentive Plan25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.Simply Health Care Cash PlanWeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeingDeath in ServiceCritical Illness CoverPHI/Income Protection (Private health insurance)Pension Contribution based 5% Employee / 3% EmployerEmployee Resource GroupsEmployee Volunteering ProgrammeCycle to Work Scheme* after successfully completing probationTech Scheme*Season Ticket Loan*Gym Flex*Access to Online Discount SitesDiscounted Gourmet Society MembershipDiscounted Tickets for Merlin Attractions nationwideDiscounts at local retail outletsSeniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesLaw PracticeReferrals increase your chances of interviewing at Keoghs by 2xGet notified about new Team Lead jobs in Bolton, England, United Kingdom. #J-18808-Ljbffr