Central Services Assistant

Central Services Assistant (Part‑time) We’re looking for a Central Services Assistant to join our team on a part‑time basis (Three days per week). Work from home, 22.5 hrs per week – flexible on days. Responsibilities Complete a range of activities related to onboarding new clients, coordinating and gathering data, and liaising directly with the client to ensure deadlines are adhered to. Process user access requests in line with SLAs and securely. Maintain the Customer Portal, adding articles as required, and signpost portal feedback to the relevant team. Facilitate client communications, sending in line with agreed timescales via the Customer Relationship Management system. Undertake a range of tasks associated with the billing process, completing to the agreed timetable, liaising with internal teams, third parties and customers as required, using the appropriate systems and providing support to the Finance lead as required. Manage and monitor own workload within the Customer Relationship Management system to ensure deadlines and SLAs are consistently met, appropriately checking data before submission and providing responses that are in line with customer service standards. Develop good working relationships with internal and external customers through telephone and e‑mail via the Customer Relationship Management System, always displaying appropriate behaviours. Have a can‑do approach and use initiative to suggest improvements to procedures, systems and service that promote efficiency and customer focus. About You Evidence of numeracy and literacy qualifications. Experience of delivering customer‑facing services. Experience of working to deadlines. Transactional processing. Experience of using a Client Relationship Management system. Operational Finance/HR/Payroll knowledge. About Capita Education Capita works in partnership with schools, academy trusts and local authorities to provide specialist expertise, ensuring every child and young person receives a good education, is in a safe and healthy environment and is given expert guidance to realise their full potential. At Capita we provide traditional back‑office support services such as HR to schools and multi academy trusts. We also have a specialised education and skills support organisation, Entrust. Entrust is a joint venture company between Staffordshire County Council and Capita and has supported educational establishments across England to improve outcomes since 2013. As an education and skills support services organisation, we’re all about excellence in education, creating better outcomes and making things easier for our customers. It’s central to everything we do. What’s in it for you? A competitive basic salary (£16,327.50) 23 days' holiday (rising to 27) with the opportunity to buy extra leave The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice Auto‑enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform Unlock Your Potential with Capita At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward‑thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth – offering endless opportunities to expand your skills, explore new paths, and advance your career. Equal Opportunities At Capita, we’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. We are an equal‑opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team – CPScareers@capita.com. Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. #J-18808-Ljbffr