Regional Operations Manager

7 days ago

Livingston, United Kingdom Holmes Care Group Full time

Join to apply for the Regional Operations Manager role at Holmes Care Group Weekly Hours: 40 We are dedicated to enriching the lives of our residents and their families. Our passionate staff are the driving force behind making this purpose a reality. Our core values are inspired by TRUST: thoughtful, responsible, unique, striving for excellence, together. Benefits Package Excellent pay rates SSSC registration fees paid (Scotland only) Company pension scheme Disclosure and Barring Service/PVG application paid (permanent positions only) Refer a Friend Scheme paying up to £500 Opportunity to join the Blue Light Card Scheme Access to Employee Assistance Programme and Occupational Health Provider Exclusive Online Retail Discounts and Cash Back Discounted Health Club memberships Access to bespoke online and face‑to‑face training provided by Holmes Care Group Additional on‑going training and development opportunities Recognition schemes including annual Staff Appreciation Week and annual National Care Awards Job Description The Regional Operations Manager plays a key role in supporting the operational delivery of high‑quality care across a portfolio of care homes within Holmes Care Group. Working closely with Home Managers and the Regional Operations Manager, the postholder will drive service improvement, ensure compliance with regulatory standards, and support homes in achieving excellence in care, occupancy, staffing and financial performance. Responsibilities Provide hands‑on operational support to Home Managers, especially during periods of transition, regulatory scrutiny, or performance improvement. Monitor and support the implementation of service improvement plans, ensuring timely and effective action. Conduct regular site visits, clinical audits, and walk rounds to assess quality, safety and compliance. Support homes in achieving targets related to occupancy, agency reduction, and care quality. Facilitate training, mentoring and coaching for Home Managers and senior care staff. Assist in the onboarding of new managers and support homes during leadership gaps. Use systems such as Optima, Zahara and Evolve to monitor performance and elevate concerns. Prepare reports and updates for the Regional Operations Manager and senior leadership team. Promote a culture of continuous improvement, accountability and person‑centred care. Identify, plan and implement operational improvements across our care homes. Analyse performance data and inspection outcomes to inform improvement strategies. Monitor and evaluate compliance with Care Inspectorate standards, Health & Safety regulations and internal policies. Operate Monday to Friday, with reasonable expectations to work evenings, weekends and occasional on‑call duties as directed by the Regional Operations Manager. About You Minimum of 2 years post‑qualification nursing experience, ideally within a care home or adult social care setting. Proven experience in care home operations or regional support roles. Strong understanding of Health and Social Care, CI & CQC regulation and standards. Excellent analytical, communication and project management skills. Experience in turnaround or service improvement roles. Full UK Driving licence required. Seniority level Mid‑Senior level Employment type Full‑time Job function Management and Manufacturing Industries Hospitals and Health Care Location Wishaw, Scotland, United Kingdom #J-18808-Ljbffr

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