Triage & Intervention Officer

One YMCA delivers vital services including social housing, health and wellbeing programmes, childrens services and youth and community activities that make a real difference across our local communities. We are seeking a Triage and Intervention Officer to be the first point of contact for children and adults seeking support after experiencing domestic abuse. In this rewarding role you will complete risk and needs assessments, create personalised safety and support plans and offer timely responses via our helpline, webchat and referral pathways. Working closely with the IDVA Team Leader you will support both IDVA and therapeutic teams, maintain accurate case records and ensure all work aligns with best‑practice standards. You will manage your own workload, meet agreed KPIs and play an essential part in ensuring victims receive high‑quality, timely and effective support. If you are organised, compassionate and committed to helping people rebuild their lives we would love to hear from you Requirements Willingness to undertake training and development relevant to the role. Commitment to valuing equality and diversity and applying this to all areas of work. Willingness to adjust working hours to meet operational needs including occasional evening and weekend work. Access to a vehicle for travel in the course of your work along with suitable business insurance to cover work‑related travel. You must have a full Great Britain driving licence. If you have more than three points on your licence please contact us to discuss before applying. As some of our roles involve working with vulnerable members of society this position may require a Basic or Enhanced Criminal Disclosure which will be conducted once a conditional offer is made. Previous Applications : We welcome applications from all qualified candidates. However if you have applied for a similar role within the last 6 months and were not successful please consider whether your experience has developed further before reapplying. Accessibility & Adjustments : We are committed to making reasonable adjustments throughout our recruitment process and will strive to be as accommodating as possible. Please inform us in advance of any arrangements you may need to fully participate in the process. Equal Opportunity At One YMCA we are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We do not discriminate on the basis of Age, Disability, Gender, Reassignment, Marriage/Civil Partnership, Pregnancy/Maternity, Race, Religion/Belief, Sex and/or Sexual Orientation. We encourage applications from all backgrounds, communities and industries and are committed to having a team that is made up of diverse skills, experiences and abilities. This is a Full Time role. Hours & Working Pattern Hours per week : 37.5 Working Pattern : Monday - Friday / 37.5 hours per week About Us One YMCA and its subsidiaries the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. We are over half‑way through an exciting new strategy launched in the first hour of the new decade via email where all staff and volunteers were invited to put themselves forward to apply and attend an intensive three‑day Kickstarter Event. By the end of these three days there was a brilliantly multi‑faceted set of themes and ideas which formed the starting point for the rest of the Mission 25 process to build on. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do more and better together so that we double our impact by 2025. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually. Services Provision of over 700 units of accommodation for homeless people Move‑on accommodation for individuals moving onto independent living Housing and practical/emotional support for young asylum seekers Community HUBs hosting a range of activities and meeting space hire Childcare provision in Hertfordshire Family support through a network of childrens and family centres covering Hertfordshire and Bedford Therapeutic and non‑therapeutic support for male and female victims of domestic abuse and their children Independent sexual violence services across Bedfordshire, Luton and Hertfordshire Domestic abuse perpetrator reform programmes across Bedfordshire Youth services offering emotional wellbeing support and youth club opportunities for 11‑19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund A community gym where everyone can enjoy the benefits of physical exercise Benefits Health Cash PlanCovers healthcare expenses from optical and dental care to therapy treatments. Shared pot for children included. EAP & DoctorlineConfidential help and advice line (24 hours) on medical, legal and domestic issues. Rewards & DiscountsSpecial offers from hundreds of leading online and high‑street retailers & discounts on gym memberships. Birthday and Wellbeing day offOne day additional leave day for every year of service up to 5 days. Leave & SupportSupport for your child IVF treatment and through challenging times. Career PathwayTraining & Development with a clear pathway for you to grow. Key Skills CCTV, Federal Agencies, Customer Service, Clearance, Facility, Suspicious Activity, Property Damage, Public Safety, Daily Operations, Professional Development, Access Control, Communication, General Public, Procedures, Powerpoint Employment Details Employment Type : Unclear Experience : years Vacancy : 1 Required Experience : Unclear Seniority #J-18808-Ljbffr