Head of Property Services

Knowes Housing Association Ltd (KHA) is a community based social landlord committed to its mission of providing good quality affordable housing and services which meet the needs and aspirations of the community we serve. The Association owns and manages 1068 properties and provides factoring services to 569 customers across the Clydebank area. We have 22 members of staff and an annual turnover of £5.5m.We are looking for an experienced individual to take a lead role in the Association’s property management function. Reporting to the Chief Executive Officer and to our Committee of Management, you will assist in delivering our asset management strategy and service delivery including all procurement, performance management and delivery of the Association’s cyclical and planned maintenance programmes and responsive repairs service.You will have experience in delivering property maintenance and repairs programmes, have excellent leadership skills and knowledge of the legislation relating to repairs, planned and cyclical maintenance, gas safety, contract procurement and health and safety. You will also have excellent organisational skills, technical knowledge and IT skills.You will be qualified to Degree or equivalent professional qualification level.Post subject to Disclosure Scotland check.KHA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.JOB DESCRIPTIONPRINCIPLE DUTIES - GENERALManage the Property Services Team on a day-to-day basis.Ensure the Association meets its corporate objectives in relation to the repair and maintenance of its properties in the most appropriate and cost effective method.Responsible for the preparation and implementation of the Risk Management Plan in relation to the repairs and maintenance function.Procurement of all repairs, maintenance and development contracts in such a way as to maximise value to the Association and provide advice to other departments on procurement of services.Ensure the Association complies with all relevant Health and Safety legislation, CDM regulations, Asbestos management legislation and all other legislation relating to the maintenance of the Association’s properties.Effective monitoring and achievement of organisational and department performance targets and objectives.Ensure that services are delivered in accordance with the Association’s policies and procedures and within appropriate legislative and regulatory framework.Devise and implement a plan in relation to the Scottish Housing Quality Standard and the Energy Efficiency Standard for Social Housing and monitor and report on progress to the CEO, the Committee and the SHR.Preparation monitoring and control of budgets including reporting to Management Team / Committee.Maintain and update the Association’s list of approved contractors through the Association’s assessment criteria. Ensure all new contractor documents are in place including risk assessments and data sharing agreements.Monitoring and reporting on contractor’s performance.Ensure compliance with Scottish Housing Regulator’s standards.Ensure appropriate quality management systems are in place.Review and update policies as required to ensure compliance with all legislation and good practice.ASSET MANAGEMENTDevelop and Maintain the Association’s Asset Management System.Maintain the Associations Life Cycle Programme and organise periodic stock surveys. Prepare reports on long term life cycle costings for the Management team and the Committee.Preparation of Annual Programmes of work, for approval and implementation. Ensure timetable is in place for programme of work and that deadlines are adhered to for completion dates of work.Obtain funding where possible to improve the energy efficiency of Knowes’ stock.Manage the progress of Knowes’ properties towards the achievement of the proposed Scottish Housing Net Zero Standard (SHNZS) and identify the funding required to achieve this plan.DAY TO DAY REPAIRS AND VOIDSSet targets for the Association in line with Business Objectives and ensure the Association’s targets are achieved.Ensure empty houses are inspected, repaired and ready for re-let within the Association’s targets.Ensure contractors meet the Association’s performance standards in terms of speed of response and quality.Assist in the development of our ICT systems to process repairs and report on performance and ARC indicators.GAS MAINTENANCEEnsure all gas heating systems are maintained in accordance with current legislation.Ensure gas heating repairs are carried out within the Association’s response times and to ensure contractors meet the Association’s performance standards in terms of speed of response and quality.ELECTRICAL SAFETY INSPECTIONS / SMOKE AND HEAT DETECTORSEnsure the Association complies with Electrical Safety Legislation and that all properties have an up-to-date Electrical Safety Certificate every five years.Ensure all properties meet the current requirements for smoke, heat and CO detectors and that these are annually checked and replaced as part of cyclical maintenance programme.OTHERImplement continuous improvement plans through regular monitoring of customer satisfaction and consulting with residents.Preparing briefs, detailed specifications, tender documents, co-ordinating and controlling professional consultants and contractors on all aspects of contract work including fee negotiation.Acting as supervising officer on all contracts where a consultant is not appointed.Oversee the Association’s landscape maintenance ensuring value for money.Ensure that the Association meets all the Health and Safety requirements as contained in the ACS Landlord’s Health and Safety Manual. Prepare and update risk assessments for all aspects of the Property Services Teams’ tasks.Report to the CEO and committee regarding performance in relation to compliance against KPI’s.Put in place surveys of land owned by the Association to control risk.Manage, supervise and delegate duties as required to the Property Services Team, setting objectives for the team, carrying out their bi-annual performance reviews and objective setting and organising their training needs analysis.Attend Board, Management and Team meetings and meetings of customer groups.Deputise for CEO as required.Any other duties specified by the CEO which would be considered reasonable for a senior staff member to undertake. #J-18808-Ljbffr