Head of Customer Service

2 weeks ago


City Of London, United Kingdom Michael Page (UK) Full time
  • Head of Customer Service needed for a growing telecommunications business
  • Hybrid role with excellence career growth

About Our Client

This is a fantastic opportunity to join a growing telecommunications business who are known for their commitment to excellent customer service and a focus on employee development. This company has a significant presence in London and is recognised as an industry leader.

Job Description

  • Develop and implement a strategic plan for customer service
  • Manage the customer service team, including performance management and professional development
  • Drive the delivery of high-quality service across the business
  • Oversee customer complaints and ensure swift resolution
  • Collaborate with other departments to ensure a unified approach to customer service
  • Conduct regular customer service audits and reviews
  • Maintain knowledge of industry trends and best practices in customer service
  • Represent the company at industry events and forums

The Successful Applicant

A successful Head of Customer Service should have:

  • A degree in Business Administration, Management or a related field
  • Proven experience in a senior customer service role within the business services sector
  • Exceptional leadership and management skills
  • A deep understanding of customer service best practices
  • Excellent communication and interpersonal skills
  • Strong strategic planning and organisational abilities

What's on Offer

  • A competitive salary in the region of £6000 - £72000
  • Generous holiday allowance
  • The chance to lead a dedicated customer service team within a leading business services company
  • Fantastic opportunities for professional development
  • An inclusive and supportive company culture that values its employees
This is a fantastic opportunity for a Head of Customer Service to make a significant impact within a leading company. If you have the skills and experience we are looking for, we encourage you to apply
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