Senior Principal CX Advisory Consultant
2 weeks ago
Senior Principal CX Advisory Consultant (Individual Contributor)* Engage and influence executive stakeholders; secure sponsorship for AI Orchestration.* Actively contribute to the development of consulting opportunities in the region.* Design and lead large, multi-workstream transformation programs in enterprise settings.* Diagnose business problems through interviews, data analysis, and operational assessments across CX, EX, Digital, AI, Sales, and Services.* Plan and run executive workshops; produce a KPI-driven CX roadmap using the latest AI-powered experience orchestration capabilities.* Build and execute transformation, change management, business readiness and adoption plans,* Identify risks and issues early and work with the program team to drive mitigation plans.* Deliver high-quality consulting with clear ownership and trusted relationships.* Use qualitative/quantitative research and storytelling to inform decisions.* Contribute to Genesys thought leadership (articles, webinars, events).* Mentor internal teams to strengthen CX/EX/Digital/AI and Contact Centre expertise.* Travel occasionally as needed.* 10+ years in CX/experience/consulting across multiple industries; 5+ years leading teams or multi-workstream programs.* Presence and gravitas in stakeholder management and delivery of large-scale business transformation.* Excellence in customer-facing work: workshops, facilitation, and compelling presentations up to C-level.* Consulting experience across CX, EX, Digital, AI, and Sales/Services operations; able to recommend practical solutions to business and operational challenges.* Familiarity with change models (e.g., Kotter, ADKAR, Lewin) and hands-on experience with authoring change plans and executing key change initiatives.* Skilled in Design Thinking and storytelling for collaborative workshops and impactful narratives.* Ability to define and interpret business metrics and build effective operational scorecards.* Working knowledge of Agile concepts and tailoring governance for CX programs.* Strong analytical and creative problem-solving skills; able to align diverse viewpoints to decisions.* Confident decision-maker with leadership and influencing skills.* Passion for innovative, AI-driven technologies in a global, multicultural environment.### Join our Talent Community.Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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Senior Principal CX Advisory Consultant
1 day ago
London, United Kingdom Genesys Full timeJoin the team and create the future of customer experience together. Senior Principal CX Advisory Consultant (Individual Contributor) Location: London flexible office Join the Genesys CX Advisory team to help enterprise customers define and execute their AI Orchestration strategy. You’ll lead complex transformation programs, advise on CX (customer...
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Senior Principal CX Advisory Consultant
1 day ago
Greater London, United Kingdom Genesys Full timeGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...
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Senior Principal CX Advisory Consultant
2 days ago
Greater London, United Kingdom Genesys Full timeOverviewGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty...
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Senior Principal CX Advisory Consultant
1 day ago
London, United Kingdom Genesys Full timeGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...
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Greater London, United Kingdom Genesys Full timeA leading technology company in the UK seeks a Senior Principal CX Advisory Consultant to engage with executive stakeholders and lead AI-driven transformation initiatives. The role requires 10+ years in CX consulting and the ability to design complex projects, mentor teams, and apply change management strategies. This position offers a chance to contribute...
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Senior Principal CX Advisory Consultant
4 days ago
London, United Kingdom Genesys Full timeGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce...
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Senior Principal CX Advisory Consultant
2 weeks ago
London, Greater London, United Kingdom Genesys Full time £60,000 - £120,000 per yearGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...
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Greater London, United Kingdom Genesys Full timeA global tech company is seeking a Senior Principal CX Advisory Consultant to join their team in London. This role involves engaging executive stakeholders, leading complex transformation programs, and driving adoption of AI-powered solutions to enhance customer experience. Candidates should have extensive experience in consulting across multiple industries,...
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Principal Consultant – Advisory
4 days ago
Greater London, United Kingdom emagine Full timePrincipal Consultant – Advisory (IT Transformation) Principal Consultant – Advisory (IT Transformation) role at emagine Location: Remote‑first across the UK, with monthly attendance in the London office and client travel as required. Background Our IT Advisory division supports clients with clear, experience‑led guidance across complex technology and...
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Principal Cx Cloud Consultant
4 days ago
London, United Kingdom Links Resourcing Full timeOur client works within the consulting domain, inspiring global brands across the industry spectrum to make their businesses work more efficiently and better server their customers. They help companies use Oracle tech to deliver a leading customer experience.Our client has an exceptional opportunity for a Principal Consultant to join their cutting edge...
