Veterinary Receptionist

Overview608 Vets are recruiting for a professional Receptionist to join their team on a permanent basis.Our reception team are the first point of contact for our clients both existing and new and are therefore responsible for representing the business in a professional and enthusiastic manner and for giving our clients confidence in our award-winning care. Its not always about knowing the answer; its about finding the answer and following through with a resolution for every enquiry.Our reception team face a huge spectrum of queries from the routine to the downright bizarre and no two days are ever the same. Successful applicants will have strong problem-solving skills and be able to think outside of the box whilst operating within the rules set by various governing bodies including the Royal College of Veterinary Standards. ResponsibilitiesMeeting and greeting clients in a professional yet sensitive mannerAnswering the telephone dealing with queries transferring calls and taking messages where applicableLiaising with vets and accurately recording detailsUpdating in-house notes system clearly and accuratelyCoordinating appointments with the animals ownersDiscussing finances and pet Insurance detailsTaking card and cash paymentsAccurately carrying out departmental filingBuilding good working relationships with colleagues at all levelsAssisting with any other ad hoc duties when requested It is the responsibility of our Client Care Advisors to help our clients navigate their potentially complicated and emotional journeys with us. From routine administration (including logistical financial and meditative) to more sensitive conversations proficiency in face-to-face telephone and written communication is key. Our team are people-oriented with a strong love of animals and the ability to adapt communication styles to best suit their recipients is essential. QualificationsVeterinary industry experience is not crucial; however the steep learning curve will make it a definite bonus. Other valuable experience can be drawn from customer service roles and administrative positions in the healthcare sector.Other skills and characteristics of successful applicants will include computer literacy patience multi-tasking and proactivity. Hours and LocationHours : 40 hours weekly Mon-Fri as per the sickness and holiday needs of the reception team with one Saturday shifts in 4 (part of the 40 hours).Locations of the branches are : Acocks Green Bentley Heath and Solihull.We would consider part-time positions. Benefits5 weeks holiday bank holidays Birthday LeaveCareer progression opportunitiesStaff discount schemesLife AssuranceEnhanced sickness payEnhanced equal family leaveE-car salary sacrifice schemeEmployer contribution pension schemeWellness program including :Employee assistance programEyecare voucher schemeFree annual Flu jabCycle to work schemeRecruitment referral reward scheme About usWith over 90 years of experience we are a well-equipped practice with our own Out of Hours service which allows us to provide high-quality primary care. Our passionate and friendly service is what makes such a difference to our clients and the health of their pets.608 Vets is part of Linnaeus and Mars Veterinary Health the largest family-owned veterinary company in the world. Being privately owned we can truly be driven by our purpose to create a better world and think long-term as opposed to being focused solely on short-term profits.At Linnaeus A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up step up and deliver quality services. Youll have access to a huge network of specialists worldwide development opportunities and an easily accessible comprehensive wellbeing package that prioritises your physical and mental health allowing you to focus on what you do best care for pets.We are committed to fostering a culture that is inclusive and diverse we care about you and want you to be authentic with everything you need to perform at your best. We are all individual but two important things bring us together : a commitment to excellence and our passion to achieve our purpose.For all informal enquires please contact Sofia Thackray at s#LI-ST1 #LI-OnsiteSalary Value : 25646.40;Salary Description : per annum;Key SkillsMulti-line Phone Systems,Customer Service,Computer Skills,QuickBooks,Medical office experience,Office Experience,10 Key Calculator,Dental Office Experience,Front Desk,Administrative Experience,Medical Receptionist,Phone EtiquetteEmployment Type : Full-TimeExperience : yearsVacancy : 1 #J-18808-Ljbffr