Customer and Trading Manager

Customer and Trading Manager - Convenience Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service, and an eye for opportunity, they empower teams to raise the bar every day for our customers. Whether it’s product availability, safety standards, or delivering seamless daily operations, they’re hands‑on, sleeves‑rolled‑up changemakers. The impact? Work becomes more rewarding for our colleagues, and shopping becomes a next‑level experience for every customer who walks through our doors. What you’ll be doing Working closely with a small team of managers to ensure the store runs like clockwork every day. Taking responsibility for the day‑to‑day running of the store, often being the only manager on duty and accountable for the full shop. Working alongside the team to complete all tasks, ensuring our customers are served efficiently and safely. Managing people – including performance and capability, conducting disciplinaries, and ensuring accurate scheduling and pay. Assisting other convenience stores in the network when required. What makes a great customer & trading manager Previous line‑management responsibilities in a fast‑paced, operational environment. Provides brilliant customer service and coaches a team to do the same. Delivers on KPIs or other performance indicators. Can manage disciplinaries, performance issues or other employee‑relations matters. Comfortable leading operations independently in the absence of senior management. Essential Criteria Track record of delivering excellent customer service and coaching colleagues. Experience leading a fast‑paced, customer‑facing team – motivating, driving performance, and keeping operations smooth. Operational leadership skills – taking responsibility for store operations when senior managers are absent. Demonstrated success in meeting or exceeding KPIs in areas such as sales, availability, customer satisfaction or colleague engagement. Experience managing employee‑relations issues, including performance and absence management. Working for us has great rewards Salary will be dependent on your experience and the store’s size, complexity and location. In addition, we offer a range of benefits for managers, including: Discount card – 10% off shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks, increasing to 15% off on Fridays and Saturdays at Sainsbury’s and 15% off on pay days at Argos. An annual bonus scheme based on performance. Free food and hot drinks for colleagues in all stores. Generous holiday entitlement, maternity and paternity leave. Pension – we’ll match 4–7.5% of your contributions. Sainsbury’s share scheme – invest at discounted rates. Wellbeing support – access to emotional support, counselling, legal and financial advice. Colleague networks – connections with like‑minded people to help fulfil your potential. Cycle to Work scheme for buying a bike and cycling equipment, saving on tax and NI. Special offers on gym memberships, restaurants, holidays, retail vouchers and more. An inclusive place to work and shop We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome. We offer enhanced discretionary leave for families, support for carers, development opportunities (mentorship, training, career progression pathways), and celebrate diversity through initiatives and events. If you would like to learn more about our commitment to inclusivity, please visit our page. Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you. #J-18808-Ljbffr