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Senior Customer Success Manager, Enterprise, Actimize
2 weeks ago
Senior Customer Success Manager, Enterprise, ActimizeLocation: London, United KingdomCompany: NICE ActimizeAbout the RoleAs a Senior Customer Success Manager you will play a strategic role in cultivating long‑term customer relationships, driving adoption and maximizing the value of NICE Actimize solutions. You will serve as a trusted advisor to our enterprise clients, ensuring they achieve their business goals while championing their voice within our organization. This role also leads the renewal strategy and contributes to growth through retention and expansion opportunities.Key ResponsibilitiesOwn post‑sales relationships for a portfolio of high‑value clients and act as the primary point of contact and advocate.Develop tailored success plans, lead governance frameworks and conduct executive business reviews to align solution outcomes with customer objectives.Partner with Sales, Product, Support and Delivery teams to ensure seamless execution of client initiatives and proactive issue resolution.Drive timely contract renewals, manage commercial discussions and ensure continuity of service and long‑term customer satisfaction.Maintain detailed account profiles and health metrics to inform strategic decisions and identify growth opportunities.Facilitate reference requests, case studies and feedback loops to amplify customer success stories and inform internal improvements.Lead responses to client assessments, RFPs and due diligence inquiries with precision and professionalism.QualificationsSolution‑oriented mindset with a passion for customer success and continuous improvement.Exceptional communication and stakeholder management skills, with the ability to influence at all levels.Proven experience building and nurturing strategic relationships across complex organizations.Minimum Bachelor’s degree in Business, Finance, Computer Science or related field.5+ years of experience in customer success, account management or software delivery—preferably in a SaaS or enterprise software environment.Familiarity with AML/Fraud domains and regulatory technology is a strong advantage.Experience in program/project management and a technical background is beneficial.Multilingual capabilities, especially in European languages, are a plus.Equal Opportunity StatementNICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. #J-18808-Ljbffr
