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Customer Service Advisor

2 weeks ago

Fareham, Hampshire, United Kingdom V3 Recruitment Ltd Full time

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess strong communication skills and a passion for providing exceptional service to our clients. This role is pivotal in ensuring customer satisfaction and fostering long-term relationships while utilising tools such as Salesforce to manage client interactions effectively.

Responsibilities

  1. Respond promptly and professionally to customer inquiries via phone, email, or chat.
  2. Analyse customer needs and provide appropriate solutions or escalate issues as necessary.
  3. Maintain accurate records of customer interactions in Salesforce, ensuring all information is up-to-date.
  4. Communicate effectively with customers regarding products, services, and financial information.
  5. Collaborate with other departments to resolve complex issues and improve overall customer experience.
  6. Assist in the development of customer service policies and procedures to enhance service delivery.
  7. Participate in training sessions to stay informed about new products, services, and industry trends.

Requirements

  1. Previous experience in a customer service role.
  2. Proficient in using Salesforce or similar CRM software.
  3. Strong analytical skills with the ability to assess situations and provide effective solutions.
  4. Excellent verbal and written communication skills, with a focus on clarity and professionalism.
  5. Ability to work well under pressure while maintaining a positive attitude.
  6. A proactive approach to problem-solving and a commitment to continuous improvement.

Hours of work: Monday - Friday 9am - 5pm. Immediate start.

Job Types: Full-time, Temporary

Contract length: 3 months

Pay: £25,000.00 per year

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