Complex Care Clinical Lead

Job Title: Community Clinical Lead Nurse Responsible to: Operations Manager Job Location: Covering the Devon, and East Cornwall Area, based out of most local office. Will need to travel to meet business demand across locations. Overall summary of role: The Community Clinical lead Nurses’ main role is to provide Leadership and clinical oversight to their complex care client caseload, and successfully managing those clients and packages of care. The Clinical Lead must ensure safe and competent practice is completed by the team of community carers in those packages and is responsible for ensuring that the clinical competencies are maintained and updated. You must work with the registered manager to help support quality standards of care throughout the service and work with the Operations Manager to help grow and upskill the teams to allow us to successfully expand our complex care provision. The Clinical Lead will need to promote the Organisations core values and be a highly motivated individual who can build and maintain an inclusive, high performing team to achieve the Organisations goals. Personal Knowledge, attributes and Qualifications To have a valid Adult Nursing qualification with an active NMC pin To have a Level 5 in Leadership and Management, or be willing to work towards this To have worked within a community care setting previously To have looked after a diverse range of patients with both acute and chronic needs To maintain care and management skills at a current level, and undertake such training and development as may from time to time be required to maintain that currency of practice Flexible working ability Excellent communication skills, verbal & written Reliable, professional & smart appearance Proven understanding of the principles of good practice, regulatory standards and Compliance Good knowledge and understanding of clients requiring Care & Support at home, Company demographic Ability to successfully build and maintain effective working relationships with both internal and external stakeholders, including Local Authorities and Commissioning services Well organised, able to self‑motivate & plan the delivery of the service and all other associated tasks as directed by the Operations Manager Good understanding of health & safety in relation to the services we provide & the risk and needs process Responsibilities Service Development To support projects that will improve the efficiency and effectiveness of the service Develop and maintain effective working relationships with the Senior Management team Participate in the development and implementation of the Organisations policies Work with the Operation Manager to develop the Complex Care Provision To support with the mobilisation of new packages, including the training, shadowing and competency sign off of new staff Quality Assurance To work with the RM and support an effective quality assurance programme to promote high quality, best practice and continuous improvement of services in line with Quality Assurance Policies To support the RM with any clinical complaints and any safeguarding and/ or CQC concerns appropriately and in accordance with organisational Policy To continuously improve services, care and support, through regular auditing and sharing those learnings to the Office teams and care staff where applicable To work with the RM to ensure the Service remains fully compliant with CQC regulatory standards, and work towards a minimum of ‘Good’ rating Ensure all careplans and MAR are up to date, person centred and audited Care Management To be responsible for initial assessments, risk assessments, reviews and record keeping for the complex care clients within your caseload To support the office team with clinical knowledge/ training and upskilling them To delegate responsibilities to the appropriately trained personnel To provide a holistic care approach to all clients To support the RM and play an active role in the oversight and delivery of care for complex care clients, and ensuring that standards are met by all To build effective working relationships with MDT’s, GPs, Social workers etc to effectively manage the clients care Implement action to meet and maintain care standards Ensure Service User rights are protected and advocate for them when necessary Service Delivery To ensure the delivery of person‑centred care services that promote independence, choice and dignity to empower people to live as independently as possible To deliver services that ensure the Organisation’s duty of care to the service user and staff providing the service Work as part of the office team Receiving and dealing with general enquiries Providing support to staff, service users and/or their representatives Delivering care when required, this may include out of core working hours To help promote the Organisational values and reputation across Social Media platforms To support with the shared Duty responsibilities, out of office hours, including some weekends, this may require you to work in the community if there are staff shortages etc in line with the Business Continuity Plan To communicate effectively with Service Users, colleagues and Managers Staff Arrangement and completion / delegation of regular workplace supervision for community staff Escalate concerns regarding service delivery, staff performance or service user wellbeing to the RM as required Actively identify staff learning and development needs, and coordinate with the Training Manager to complete this Maintain and oversee the competency skill of the staff in the complex care packages To support, mentor and upskill the care teams to ensure safe, competent and compliant practice Administration Maintain all records as required by legislation and regulation Use of electronic records to maintain all staff and service user information To make sure we remain compliant with all documentation and be accountable for your own record keeping and administration Complete designated administrative tasks as directed by the Operations Manager Safeguard the Organisation with robust monitoring and auditing processes in place and follow up, ensuring there is an auditable trail of evidence Personal Development / specifications Attend training as necessary To maintain own development portfolio and contribute to identifying own learning needs Create a work atmosphere which promotes a high quality of work life Create and maintain a culture of performance and excellence #J-18808-Ljbffr