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IT Field Support Engineer

3 weeks ago

Bristol, United Kingdom 475424 Full time
Job Description

Please note you must meet the following criteria to apply for this role:

  • Have Security clearance, or a willingness to apply.
  • Have lived in the UK for the last 5 years.
  • Hold a UK Driving Licence.

Our client, a large Managed Service Company, is seeking a Field Engineer to attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement.

Responsibilities:

  • Repair, diagnose, and replace PCs, laptops, printers, and retail equipment and associated peripherals. This may also include basic servers and relevant network activities in line with business requirements.
  • Perform desk side support to clients as requested.
  • Complete customer rebuilds and configuration to desk.
  • Assist other engineers in the delivery of service to our customers.
  • Cover site roles where required due to planned or unplanned absence.
  • Achieve KPI targets.
  • Communicate with Call Administration and the Branch throughout the day to effectively manage all call details in real time and gain a full understanding of the customers' SLA requirements.
  • Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
  • Carry out AV repairs and printer repairs.
  • Assist other engineers to carry out IMAC projects.
  • Participate in 24/7 coverage via a rota system (where contractually identified).

Skills and Experience:

  • Knowledge and experience of PC, laptop, printer, and associated peripherals operation.
  • Ability to be self-motivated with good organisational skills and can work unsupervised.
  • Excellent customer service skills.
  • Security clearance, or willingness to apply required.
  • UK Driving Licence.
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