Associate IT Engineer

About Numan Founded in 2018, we’ve already grown to be a 200+ team distributed across the globe, united by a singular mission: empowering people to take control of their health. Numan is transforming health: we’ve built a cutting-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Giving people the tools they need to maximise life. To deliver on our transformative mission, we are guided by our 5 company values: Patients first. Learn Fast. Own the quality. Succeed together. Care deeply. Backed by top-tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission The Role As an Associate IT Engineer, you'll play a crucial role in supporting our technology infrastructure and ensuring seamless operations across the organisation. This position offers an excellent opportunity to develop your technical skills while working with a diverse range of systems and technologies. You’ll be: First line of support for the end user, both onsite at our operational areas and online for remote employees. Responding to and diagnosing problems through discussions with users; Includes problem recognition, research, isolation, and resolution steps. Working with and using a ticket help desk system. Managing user accounts, including creating new users, resetting passwords, and assigning permissions. Escalating tickets to other team members. Creating and maintaining clear documentation for IT processes, system setups, and user guides. Participating in IT projects, such as system upgrades, new software rollouts, and office moves. Working on physical infrastructure (Network cabling, Office cable management, CCTV installations). We’re looking for someone who has: Basic knowledge of computer hardware, operating systems, both Mac and Windows. Excellent time management skills and the ability to prioritise in a high-pressure environment. Strong communication skills, with the ability to explain technical concepts to non-technical colleagues. The ability to absorb and retain information quickly A strong desire to learn new technologies and grow your IT skills. The ability to work well independently and as part of a collaborative team. A customer-service-oriented mindset and a passion for helping others. Core knowledge of MFA/2FA. It’s a bonus if you have: Network fundamentals (e.g., IP ranges, VLANs, VoIP). Basic scripting knowledge (e.g., PowerShell or Bash) for task automation. Our benefits include... Share options. 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan). Health insurance with Vitality. Enhanced maternity and parental leave. Nursery benefit provided by YellowNest. Employee assistance programme (access to therapy, financial planning and discounts). Generous pension (includes both employee and employer contributions). Flexible working options, including a dog-friendly office in Farringdon. Personal training and development budget via Learnerbly. Wellhub membership, giving you access to over 2,000 locations in the UK. Free office snacks including breakfast items, soft drinks, tea and coffee. Cycle to work scheme. Season ticket loan. Discount on Numan products for your friends and family. Paid volunteering days. An additional 2 weeks off once you reach your 5th anniversary with Numan. Diversity at Numan At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring. We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued. Embracing diversity isn't just our goal; it's our strength, driving us towards a more inclusive future. #J-18808-Ljbffr