Conference & Events Sales Executive

OverviewJob Title: Conference & Events Sales ExecutiveLocation: Churchill War Rooms, LondonSalary: Up to £33,000 per annumContract: Full-Time, PermanentAs the Conference & Events Sales Executive you will take the lead in coordinating all aspects of the conference and event bookings for the venue as well as being responsible for enquiry handling and conversion of bookings from reactive sales enquiries. Management of internal client bookings is also a requirement.Work in the heart of Central London at the iconic Churchill War Rooms. Hosting board meetings, private dinners, conferences, seminars, and team building events in this remarkable landmark. Located in the basement of the Treasury Building in Whitehall, this historic site served as the command centre where Prime Minister Winston Churchill and his cabinet strategised during World War II. Today, it offers state-of-the-art business spaces and top-notch catering services, making it the ideal venue for any occasion.The role will include conducting site visits through to meeting customers to establish final details whilst ensuring every customer receives a high standard of service from start to finish. Accountable for ensuring all event orders and supporting documents are detailed and accurate before handing over to the operations team as well as ensuring that invoices are raised, and payments received in line with company payment terms. You will be proactive in gaining and responding to customer feedback and securing repeat bookings through post event calls.ResponsibilitiesUndertaking reactive sales activities including handling voice and email enquiriesProducing professional and accurate proposals, providing best options first time to customers, within agreed response times.Following up on all enquiries within a specific timescale with the aim to convert to confirmed bookings and ensuring conversion rates of incoming sales enquiries and bookings are optimisedDiary management including internal client bookingsConducting customer show rounds and showcasing the venue for specific events and future opportunities.On confirmation of bookings, issuing contracts and invoices in line with Restaurant Associates agreed sales processes and timelines.Responsible for planning and co-ordinating all details of events taking place in the venue. Maintain accurate, up to date customer booking details and information for events.Producing accurate and detailed event orders and supporting documents.Ensuring all final invoices are issued on time and accurate, with payments received in line with terms and conditions. Adhering to full pre-payment policy to ensure clear debt account.Liaising with operations team for successful delivery of event; leading weekly BEO meetingBe fully aware of sales activity, initiatives and promotions of competitors and use this market intelligence, acting upon it to ensure venue obtains its market shareAchieving agreed sales and upselling targetsAttending and contributing to weekly sales meetingsAttending weekly sales forecast calls and sales review meetings, when requiredAlways responding positively and efficiently to customers, ensuring repeat business is optimized. Rebook calls post event to secure repeat business.Supporting with proactive calls focusing on past bookers, lost and turned down enquiries and lapsed accounts.Participating in fam trips and showcase events, as requiredParticipating in central sales campaigns and initiativesMaintaining Delphi compliance benchmarkMaintaining Sandown mystery shopper benchmarkDemonstrating a “can do” approach.Contribution to the achievement of the C&E sales budgetReactive enquiry handling for the venue including internal client bookingsConversion of incoming sales enquiries and bookingsEvent planning and coordination of all C&E eventsEnsure all invoices are generated, distributed and paid in line with T&CsAccurate sales reports/forecasts and achievement of venue performanceMonthly compliance checks in line with company standardsTo perform ad hoc tasks as directedThe Ideal CandidateHave a minimum of 2-3 years’ experience in a similar sales role, ideally from an events or hospitality environmentMust be aware and competent in C&E sales processesBe able to establish positive working relationships and communicate effectivelyAccomplished in venue show rounds and customer appointmentsMust show initiative, drive and ambition to deliver and be a confident decision makerSelf-motivated and ability to maintain focus in the achievement of sales targetsGood understanding of database management and be competent in MicrosoftDemonstrate a thorough approach to work and show great attention to detailHave excellent communication and customer service skillsA generally outgoing personality and enjoy social interactionBe an effective team playerBenefitsFree mealsOnsite free car parkingContributory pension schemeGrow your career with our Career Pathways and MyLearning programmesQuick access for you and your immediate family to a Digital GP, and wider healthcare benefitsExclusive travel discounts with TUI, Expedia, Booking.com and many moreSave money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many moreUp to 44% off cinema tickets to enjoy your favourite blockbusterReceive cash rewards every time you spend and use them on a wide range of brandsUn-wind with us with free wellness, mindfulness and exercise classesYou can share all discounts and offers with your friends and familiesAbout UsPart of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.Job Reference: com/2309/90345001/52678739/R/SU #RA VenuesCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength #J-18808-Ljbffr