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Technical Support Assistant
2 weeks ago
OverviewTechnical Support Assistant role at Alternative Networks (now part of Daisy Group). This is a permanent position based in Maidstone. You will report to the Commercial Analyst and join the Major Connections SPN team.Salary: £42,005 with a 3% bonus. This role can offer blended working after probation (6 months): 3 days in the office and 2 remote.Close Date: 07/12/2025.Job PurposeYou will provide excellent customer service for Major Connections customers requesting quotations for connection to UKPN's network. You should have a high level of technical awareness and an understanding of the electricity network to interpret and assess customer requirements. You will contact customers to resolve queries and provide advice on competition in connections processes.The primary role is to manage the connections queue of projects that have been accepted to ensure they are on track to complete their works and responsibilities set at the time of the connection offer. This includes regular contact with customers and checking the validity of customer responses, flagging when customers are not on track or not responding, to ensure optimum network utilization by connections customers. You will manage the initial screening of enquiries entering the Major Connections team from the Gateway, and work with Commercial Project Managers assessing the point of connection (POC) and other system reviews and updates.Principal AccountabilitiesIdentify, and assist the Commercial Project Managers in processing re-quotes and/or re-validations requested by customers where a previous quote existsUnderstand customer's technical requirements and obtain all relevant information to provide a quotation for the non-contestable costs of connectionManage the re-quote/re-validation portfolio to tight timescales, including providing status information to the Commercial AnalystUndertake simple point of connection (POC) analysis using network records and other company systemsProduce simple estimates for non-contestable works and produce customer point of connection offersAssist CPMs with tracking and compliance ICP's design submissions for simple projects, initiate legals where required, and produce work packs promptly for the delivery team and auditorsReview costs against budget for projects deliveredSupport the Business Support Team Leader by monitoring information entered into SAP & other systems and providing advice to Business Support AssistantsEnsure that the team works within the regulatory framework to minimise complaints and LC12/15, EGS/EOS failuresDeliver excellent standards of customer service and contribute to training initiativesEssential Knowledge, Skills, Qualifications and ExperienceAlready be in possession of City & Guilds 2304 in Electrical Engineering, be working towards (or prepared to undertake) this (or similar) qualification, or able to demonstrate suitable competencyKnowledge of the Connections business processesUnderstanding of current Standards and Licence ConditionsExperience working in an office based environment utilising Microsoft packages, SAP 4.6 user and Netmap (experience of using Navigator advantageous)Customer focused with experience interpreting and responding to customer questions and requests at all levels, internally and externallyWork to a high standard of detail and accuracyNature And ScopeMajor Connections is a unit within the Connections directorate managed by the Head of Major Connections. Technical Support Assistants in the MC team report to the Commercial Analyst, who reports to the area Commercial Projects Manager. Technical Support Assistants work alongside CPMs to gain experience of design and pricing. The role is suitable for applicants with limited technical knowledge seeking their first opportunity to gain experience of electrical distribution network design.Health & Safety ResponsibilitiesManagers and supervisors carry legal and company responsibilities for ensuring health and safety of employees, those under their control, and others who might be affected by work. This includes briefing individuals and ensuring necessary understanding, competence, and application of safety requirements. Employees must understand health and safety risks and apply the controls needed to manage those risks. Where work activities can impact the environment, employees will understand and apply the necessary controls. If in doubt, ask.We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.If you have any queries in connection to this vacancy or your application, please contact us at careers@ukpowernetworks.co.uk quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.Job DetailsSeniority level: Entry levelEmployment type: Full-timeJob function: Information TechnologyIndustries: IT Services and IT ConsultingGravesend, England, United Kingdom #J-18808-Ljbffr
