Retentions Agent

2 weeks ago


Manchester, United Kingdom Michael Page Full time

A fantastic opportunity has arisen for a Retention's Agent in the thriving Technology & Telecoms industry based in Manchester. The successful candidate will be a proactive individual with a passion for sales and customer satisfaction.

Client Details

Our client is a renowned large organisation in the Technology & Telecoms industry. Known for their commitment to innovation, they are headquartered in Manchester and have a diverse and inclusive team of professionals committed to driving the company's success.

Description

  1. Achieve sales targets through customer retention & up-selling.
  2. Liaising with internal team to assist the customer.
  3. Effectively fact find from the customer to better understand their concerns.
  4. Maintain a deep understanding of the products & services on offer to the customer.
  5. Collaborate with other areas of the business to contribute to the overall goals of the sales team.

Profile

A successful Retention's Agent should have:

  1. A strong background in retention/telesales is essential.
  2. Excellent communication and interpersonal skills.
  3. The ability to work well in a team environment.
  4. Strong problem-solving skills and the ability to think on their feet.
  5. Excellent knowledge of sales techniques and customer service practices.
  6. A strong work ethic and a passion for sales.

Job Offer

  1. Free on-site parking.
  2. Competitive hourly rate & weekly pay.
  3. Opportunity to be made permanent.
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