Building Fabric FM Contracts Manager

Building Fabric FM Contracts Manager Location: Sheffield Our client is a leading provider of comprehensive Mechanical & Electrical Building Services and Facilities Management solutions. We specialise in delivering high-quality services across various sectors, ensuring optimal operational efficiency and client satisfaction. As we continue to expand our operations, we are seeking a skilled Facilities Management Contracts Manager for Building Fabric and Plumbing & Drainage Services to join our dynamic team. The Building Fabric Manager is responsible for leading and delivering all building fabric, plumbing, and drainage maintenance activities across a large hospitality-focused client portfolio. This role ensures the estate remains safe, compliant, well-presented, and operationally robust at all times. The manager will coordinate a multi-skilled team, manage subcontractors, uphold SLAs and KPIs, and support the wider FM operation in providing an exceptional customer experience. Job Description Leadership & Team Management Lead, motivate, and develop a team of Building Fabric Technicians and Plumbing & Drainage Technicians. Manage workforce planning, including scheduling, resource allocation, performance reviews, and training needs. Promote a culture of safety, accountability, and high-quality workmanship. Support recruitment and onboarding of new team members. Operational Delivery Oversee day-to-day delivery of planned preventive maintenance (PPM), reactive repairs, and minor project works related to building fabric, plumbing, and drainage systems. Ensure the estate is maintained to hospitality-grade standards, prioritising guest experience, safety, and brand presentation. Provide technical oversight, troubleshooting support, and guidance to technicians. Review work quality, ensuring all tasks meet HEB and client standards. Compliance & Safety Ensure all works comply with statutory requirements, industry regulations, and internal policies. Maintain accurate records (PPM logs, permits, risk assessments, RAMS). Lead safety briefings, toolbox talks, and ensure the team operates under best-practice health and safety principles. Support audits and remedial actions. Client Relationship & Stakeholder Engagement Act as primary point of contact for building fabric and plumbing/drainage issues across the account. Build strong relationships with client stakeholders, property managers, and hospitality operations teams. Attend account meetings, providing technical updates, performance reporting, and improvement plans. Ensure customer satisfaction through timely communication and service excellence. Financial & Commercial Management Manage Building Fabric Services budgets, including labour, materials, subcontractor costs, statutory testing, and minor works. Track expenditure against budget and ensure value for money at all times. Support procurement of mechanical equipment, gas components, and specialist contractor services. Review contractor performance, validate quotations, and approve invoices. Identify opportunities for cost savings, improved system efficiency, and lifecycle planning. Continuous Improvement Drive improvement initiatives related to asset reliability, energy efficiency, and lifecycle management. Contribute to innovation in maintenance delivery, materials, and technology. Support minor projects, refurbishments, and enhancement works across the estate. Manage financial budgets and expenditure to ensure cost control is in place. Maximise P&L performance through good commercial acumen and practice. Support revenue and margin growth through strong business development and maximising any opportunities available. Any other duties which are required by the business and within the scope of the role. Personal Specification Proven experience in a similar Building Fabric or Maintenance Manager role, ideally within hospitality, retail, or a multi-site environment. Strong technical knowledge of building fabric maintenance (joinery, partitions, finishes, doors, floors, roofing, etc.). Experience managing plumbing and drainage maintenance. Demonstrated leadership and team management experience. Excellent communication and client liaison skills. Strong understanding of health & safety legislation (e.g., RAMS, permits, PUWER, COSHH). Ability to manage budgets, schedules, and contractor performance. IT literacy, including CAFM systems, reporting tools, and Microsoft Office. NVQ Level 3 or equivalent in their chosen discipline Experience of maintaining client relations and tendering for new work Experience of effectively building and managing teams of Technicians SSSTS Essential, SMSTS Desirable Application of their vocation experience to the benefit of the business A decisive, results focused Leader with strong organisational, prioritisation and project management skills Ability to use own initiative, working accurately with policies and procedures Excellent knowledge of maintenance service across PPM’s, reactive and quoted works A working understanding of Electrical, Mechanical and Building Fabric equipment Excellent written and verbal communication skills Highly flexible and self-driven with strong ability to manage their own time • Prioritise workload and meet deadlines #J-18808-Ljbffr