Product Quality and Compliance Manager

OverviewJob Title: Product Quality & Compliance ManagerLocation: Hybrid – 3 days at Hertford HQ, 2 days remote. Travel will be required to our Distribution Centre in Swindon, as well as to factories located in the Far East, Poland, and across the UK. All associated travel and accommodation expenses will be fully covered.About Sofa ClubAt Sofa Club, we make statements, not just sofas. As one of the UK’s fastest-growing furniture brands, we’re shaking up the industry with bold designs and a relentless focus on customer experience. To keep delivering exceptional products, we’re looking for a Product Quality & Compliance Technologist to join our team. If you’re passionate about quality, detail-driven, and love turning technical standards into real-world results, this one’s for you.Role OverviewThis role is key to ensuring our products don’t just look incredible but meet all relevant safety and compliance standards too. From fire regulations to material testing, you’ll be the go-to for all things quality and compliance. You’ll work across our supplier base to ensure every new product meets internal quality benchmarks and external regulations. You’ll also support the onboarding of new suppliers, help maintain consistent documentation, and lead the charge on getting our products tested, certified, and market-ready. A strong relationship with our Customer Experience team is key; you’ll be working closely with them to analyse returns data and non-conformance trends to help improve product performance and reduce future issues. You’ll also take the lead on training wider teams to boost understanding of quality requirements across the business.Key ResponsibilitiesProduct Compliance & LegislationEnsure all upholstered furniture meets UK regulations including the Furniture & Furnishings (Fire Safety) Regulations 1988.Keep on top of changing safety legislation in the UK and international markets.Organise testing and certification of products where needed.Maintain all technical files, certifications, and declarations of conformity.Quality Assurance & ControlDevelop and implement internal product quality standards.Review product specs, samples, and inspections to catch issues before they reach customers.Identify risks early and recommend improvements to avoid quality issues.Collaborate with the Customer Experience team to analyse returns data and identify product-related trends or recurring issues.Manage non-conformance and warranty reports and work with suppliers to drive corrective actions.Supplier & Product OnboardingAssess new suppliers from a quality and compliance perspective.Check their certifications, testing procedures, and quality control systems.Work with Product, Merch, and Buying teams to align expectations before production starts.Process OwnershipBuild compliance frameworks, checklists, and internal tracking systems.Act as the “technical conscience” of the business—keeping everyone honest on quality and safety.Drive training across teams to boost understanding of quality requirements.Skills & Experience RequiredExperience in a product quality, technical, or compliance role—ideally in furniture, textiles, or consumer goods.Strong understanding of fire safety and quality regulations for upholstered furniture.Experience working with UK test houses, safety certification, and compliance documents.Meticulous attention to detail.Confident communicator who can work cross-functionally and influence suppliers.Ability to work closely with Customer Service teams to translate customer feedback into actionable product improvements.Knowledge of sustainability and ethical sourcing is a bonus.What You’ll GetBe part of a growing brand with real creative freedom and input.Access to a supportive and ambitious team culture.Opportunity to grow your career as we scale our in-house comms function.Competitive salaryLucrative bonus scheme28 days annual leave + bank holidaysEnhanced family leaveHealth insuranceFriends and family discountSalary sacrifice schemesAre you a perfect match?Ambitious? We have huge plans. There’s never been a better time to join Sofa Club. We are growing fast and need ambitious people to join us for the ride.Fun? We work hard and then let our hair down at our office prosecco bar (yes, really).Do-er? Talk is cheap, execution is everything. Be a doer, not a talker.Friendly? We’re proud to be an equal opportunity employer. We have a diverse and inclusive culture, everyone gets on well, and we work together as one family. #J-18808-Ljbffr