Spa Therapist

2 weeks ago

Sutton Coldfield, United Kingdom Hand Picked Hotels Full time

Hand Picked Hotels is a beautiful collection of 21 privately owned luxury country houses and coastal retreats, each hand‑picked for their individuality. Architecturally distinctive and quintessentially British, every hotel offers exceptional locations from Scotland to the Channel Islands, providing breath‑taking views of countryside, beaches and woodlands. Each hotel ensures every guest has a magical experience, encouraging frequent return. We are currently recruiting for a Spa Therapist at New Hall Hotel & Spa, part of Hand Picked Hotels. The hotel is a stunning example of medieval architecture, England’s oldest listed moated house, 800 years old, offering a luxurious spa and health club alongside an award‑winning 2‑AA Rosette restaurant. Responsibilities Support the success of the spa team, consistently delivering exceptional service with the guest at the heart of all activities. Demonstrate outstanding spa treatments and continuously develop knowledge to provide confident, positive recommendations for guests. Prioritise mindfulness and well‑being, maintaining high standards and delivering memorable guest experiences. Be inspired, enjoy the work, and contribute to the Hand Picked Team culture. About You Previous experience as a Spa Therapist in a luxury 4/5‑star hotel spa environment is desirable. Current UK beauty therapy Level 3 qualification and confidence in all treatments including facials, massage, nail and feet treatments (including gel nail application). Driven to deliver outstanding, memorable customer service. Excellent rapport‑building skills, making guests feel at home, relaxed and creating magical memories. High emotional intelligence, anticipating guest needs to deliver a Hand Picked experience. Professional, organised and friendly approach, with the ability to anticipate and create memorable moments. Our Benefits Include Competitive hourly rate of £14.00 plus service‑charge share and commission on retail sales. Part‑time role: 3 days out of 7, 24 hrs per week (rotating), mostly 10‑am to 6‑pm or 11‑am to 7‑pm. Company pension scheme with generous employer contribution. Life assurance scheme. Employee Assistance Program. Company sickness scheme. 28 days holiday per year (bank holidays included), increasing to 33 days with length of service. Forward career progression with in‑house and external training, including apprenticeships up to Level 7. Discounted staff stays and hospitality across Hand Picked Hotels. Annual loyalty awards (afternoon teas, overnight stays). Online retail discount platform with high‑street savings and a health‑wellbeing platform. Opportunity to build lifelong friendships within a diverse and inclusive team. Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK. Seniority level Entry level Employment type Full‑time Job function Health Care Provider Software Development #J-18808-Ljbffr

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