Customer Service Manager

1 week ago

Wolverhampton, United Kingdom Mercury Hampton Full time

Overview Customer Services Manager Midlands Up to 55000 Benefits Leadership Customer Excellence Process Improvement Are you a straight-talking people-focused leader who thrives in a fast-paced customer-driven environment Do you take pride in running a motivated team and love turning good service into exceptional service If so this could be the perfect opportunity for you. The Opportunity Were partnering with a respected manufacturer and distributor within the electrical and industrial supply sector . Theyre a well-established organisation with around 60 employees known for high standards a no-nonsense culture and a commitment to customer satisfaction. As Customer Services Manager youll lead a team of eight across sales administration and internal sales ensuring the department delivers a best-in-class experience for every customer. Youll review and enhance processes and SOPs introduce data-led KPIs and create an environment where customer excellence ownership and accountability come naturally. What Youll Be Doing Leading and developing a team of 8 across customer service and internal sales Reviewing and improving customer service processes and SOPs Creating and tracking meaningful KPI frameworks to drive performance Ensuring customers receive consistent efficient high-quality service Working closely with sales marketing and operations to improve communication and results Using data and insight to identify trends successes and areas for improvement What Were Looking For Proven leadership within customer service internal sales or sales administration Background in electrical wholesale distribution or building products preferred Data-driven mindset confident creating and analysing reports to drive performance Straight but fair management style credible hands-on and accountable Excellent communication organisational and problem-solving skills Someone who values structure clarity and high standards Why This Role Real autonomy to shape how customer service operates Visible senior role with direct impact on business performance Supportive leadership team that values results over politics Clear development and growth potential as the company expands Location Location : Office-based in the West Midlands (commutable from Wednesbury Dudley Walsall Wolverhampton Birmingham) Salary Salary : Up to 55000 benefits Interview Process Interview Process : 2 stages To discuss the role Craig McDonald 0 Required Experience Manager Key Skills Typing Data Entry Customer Service Basic Math Computer Skills Windows Banking Upselling Pricing Sanitation Cash Handling Stocking Employment Type Employment Type : Full-Time Experience Experience : years Vacancy Vacancy : 1 Yearly Salary Salary : 45000 - 55000 #J-18808-Ljbffr

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