Account Manager

Account Manager role at Otis Elevator Co. Date Posted: 2025-11-12 Country: United Kingdom Location: Otis Belfast, Uni 1a/b, Westbank Drive, Belfast, BT3 9LA Title: Account Manager Job Function: Sales and Business Development Industry: Consumer Services Seniority level: Mid-Senior level Employment type: Full-time Role Overview To manage the service accounts, work with customers proactively to ensure we improve our value with them, reducing cancellations and increasing service sales, and work closely with other sales reps to accelerate lead generation. Otis is recruiting an Account Manager to cover throughout Northern Ireland. Key Responsibilities Create and maintain long term relationships with customers through proactive customer engagement planning and reactive response to enquiries and complaints Defend portfolio, reducing cancellations and renegotiation value Know OTIS Service Business to be able to, working with the branch team, provide the best possible solution to customers, generating the highest value for the company. Must be able to work in cross functional teams Increase Service Sales, being able to create needs on customers and maximise profitability of each account Increase Otis One Sales, being able to generate incremental subscriptions Make proposals, decisions and close deals independently, according to company rules Know maintenance service, strategies and procedures: contracts, strengths. Manage annual price increase process. Role model and demonstrate unwavering commitment to The Absolutes in all daily work, decisions and in the environment created for your team What You Will Need To Be Successful You have a business or technical degree or have completed training as a technician or technical business administrator, and 3 years of prior work experience You have initial experience in the sale of technical service agreements requiring consultation You have a strong customer and service orientation, including excellent interpersonal skills You are characterised by a high level of commitment and reliability You are target focused, with the ability to work at pace in a demanding, complex, corporate organisation Add any additional local requirements here What’s In It For Me / Benefits You will receive a long-term employment contract with the world market leader in a crisis-proof industry We offer you remuneration in accordance with local standards plus Customise for local benefits here including vacation and incentive We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time We support work-life integration, allowing space for both work and your personal life so that you can feel fulfilled in both aspects. For this role, we offer flexible working hours with the possibility of remote work Apply today to join us and build what’s next If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry’s largest Service portfolio. We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com. Privacy Policy and Terms: Click on this link to read the Policy and Terms #J-18808-Ljbffr