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Spa Manager
2 weeks ago
Join to apply for the Spa Manager - Babington House role at Soho House & Co. Located in a Grade II‑listed manor built in 1705, Babington House is surrounded by 18 acres of English countryside in the heart of Somerset, just 30 minutes from Bath. What's in it for you? High treatment and retail commission scheme. Weekly pay. Team meal on shift prepared by our chefs. Soho Friends Membership. 50% team discount on food & drink, 7 days a week. Team room rates – any bedroom, any house, $100 a night. Health cash plan (optional to add children). Dental plan (optional to add children). Birthday day off. Discount on Cowshed products and Soho Home (up to 50%). Free counselling sessions. Cookhouse & House Tonic – unique food & drink training, events, and opportunities. Continuous training to develop personally and professionally. Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance, and much more. The role As a Spa Manager, you will be a hands‑on leader with a passion for wellness, team development and guest experience. You will build and onboard a best‑in‑class team, lead the Health Club Spa operations, ensure seamless delivery across all touchpoints, achieve financial targets and contribute to business goals. Duties Lead and motivate a large spa team, ensuring high service standards, development and retention. Drive spa performance through strategic planning, KPI tracking and revenue growth initiatives. Oversee recruitment, onboarding, training and performance management for all spa staff. Uphold exceptional guest and member experiences, ensuring all feedback is acted upon. Maintain full compliance with health, safety, licensing and insurance regulations. Control budgets and stock, manage costs and monitor profitability across treatments and retail. Ensure therapists are commercially driven, with strong product knowledge and upselling capabilities. Coordinate rotas and resourcing to meet business needs and maximise appointment availability. Champion wellness and innovation, introducing new treatments, services and practitioner partnerships. Collaborate cross‑functionally with Marketing, Operations and Global Health Club leadership. Manage spa systems and software, ensuring effective use for bookings and reporting. Ensure the spa environment is visually and operationally excellent – cleanliness, ambience and maintenance. Run promotional events and local outreach initiatives to drive member engagement and growth. Conduct regular team meetings, reviews and training sessions to support professional development. Maintain accurate administrative records for attendance, payroll, health & safety and compliance. Who we are looking for 2‑3 years previous spa management experience within a large busy spa operation. Treatment background – NVQ Level 2 & 3 or equivalent qualifications. Experience with people management functions. Excellent communication and customer service skills. Team player, punctual, reliable, trustworthy, sense of urgency. Can‑do attitude and previous experience in a fast‑paced environment. Required skills / qualifications NVQ Level 2 or Level 3 or equivalent industry related qualifications. Flexible schedule – able to work weekends and holidays as needed. Ability to multitask and excel in a high‑volume demanding fast‑paced environment. Physical requirements Must be able to seize, grasp, turn and hold objects with hands. Must be able to work on your feet for at least 8 hours. Fast‑paced movements required to move between club areas. Occasionally kneel, bend, crouch and climb as required. Travel Approximately 30 minutes from Bath, 50 minutes from Bristol, 10 minutes from Frome. Seniority level Mid‑Senior level. Employment type Temporary. Job function Management and Manufacturing. Industries Hospitality. Location: Bruton, England, United Kingdom. Apply now – opportunities available for the Spa Manager role. #J-18808-Ljbffr
