Branch Manager

About Us:
Curtis Law Estate Agency is a leading real estate agency specialising in residential property sales, lettings, and property management. We are dedicated to providing exceptional service to our clients and pride ourselves on a reputation built on professionalism, integrity, and local expertise. We are looking for a dynamic and experienced Branch Manager to lead our residential estate agency operations and drive business growth at our Blackburn branch.
Job Overview:
As the Branch Manager, you will be responsible for overseeing the day-to-day operations of the residential estate agency, ensuring the branch runs efficiently and effectively. Your role will involve managing a team of estate agents, driving sales and lettings targets, maintaining excellent customer relationships, and ensuring the delivery of high-quality services to clients.
You will play a key leadership role in enhancing the branch's performance, profitability, and reputation in the local market.
Key Responsibilities:
Team Leadership & Management:
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Lead, motivate, and manage a team of estate agents, negotiators, and administrative staff to achieve branch objectives.
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Foster a positive, high-performance culture through regular coaching, training, and performance reviews.
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Conduct team meetings to communicate key business updates, target achievements, and provide ongoing support to staff.
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Manage staff schedules, resources, and ensure that operational processes are followed.
Sales & Business Development:
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Take responsibility for driving sales and lettings targets for the branch, ensuring that both individual and team targets are met or exceeded.
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Build and maintain strong relationships with clients, property developers, landlords, and investors to grow the customer base.
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Oversee the marketing and promotion of properties, including online listings, social media campaigns, and local advertising initiatives.
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Conduct property valuations and develop strategies for gaining new listings.
Operational & Financial Management:
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Monitor the branch's financial performance, managing budgets, forecasts, and profit/loss accounts to ensure profitability.
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Oversee administrative processes, ensuring that contracts, paperwork, and client communications are handled in a timely and professional manner.
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Ensure compliance with relevant laws and regulations (e.g., the Estate Agents Act, Data Protection, etc.).
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Implement and monitor effective lead generation strategies to drive business growth and sustain the branch's market position.
Customer Service & Relationship Management:
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Provide a high level of customer service to both clients and potential clients, resolving any complaints or issues in a timely and professional manner.
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Represent the branch at industry networking events, property exhibitions, and client meetings.
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Ensure that all properties are presented to the highest standards, and that customer satisfaction is prioritised at every step of the process.
Key Skills & Qualifications:
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Experience: Minimum of 3 years in a senior role within residential estate agency, with proven experience managing a team and driving sales results.
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Knowledge: In-depth understanding of the local property market and residential sales and lettings processes.
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Leadership: Strong leadership and people management skills with a proven ability to lead by example and inspire a team.
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Sales Acumen: Proven ability to drive sales and lettings targets and demonstrate an entrepreneurial approach to business development.
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Communication: Excellent verbal and written communication skills with the ability to build rapport and maintain relationships with clients, customers, and colleagues.
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IT Proficiency: Familiarity with property management software (eg CRM systems), Microsoft Office, and digital marketing tools.
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Qualifications: Ideally, a professional qualification (e.g., NFOPP or ARLA) is preferred, but not essential. A valid driver’s license and access to a car may be required.
Personal Attributes:
* Results-driven with a passion for the real estate industry.
* Highly organised with excellent attention to detail.
* Ability to thrive in a fast-paced, target-driven environment.
* Strong problem-solving skills with a customer-centric approach.
* Adaptability and a proactive approach to change and business growth.
What We Offer:
* Competitive salary and commission-based incentives.
* Ongoing professional development and training.
* A supportive and collaborative working environment