General Manager

4 days ago

Greater London, United Kingdom Sushinoya - London Full time

OverviewGeneral Manager – Sushinoya (Central London) NEW OPENINGSalary: Up to £45,000 per annum (plus performance-based incentives).Location: Central London.Employment Type: Full-time.About Sushinoya. Sushinoya is a vibrant and contemporary Japanese restaurant located in the heart of central London, offering premium-quality sushi, sashimi, and izakaya-style dishes. We pride ourselves on exceptional service, fresh ingredients, and a dynamic dining experience. As we continue to grow, we are seeking an experienced and passionate General Manager to lead our team and maintain high operational standards.Role OverviewThe General Manager will oversee daily restaurant operations, ensure outstanding guest experiences, and drive business performance. Reporting to the company directors, the GM will play a key leadership role in staff development, financial management, and front-of-house excellence.ResponsibilitiesLead, motivate, and train front-of-house team members to deliver exceptional hospitality.Manage daily operations, including service quality, staffing, and floor management.Maintain compliance with health & safety, food hygiene, and licensing regulations.Monitor financial performance, control labour costs, and manage ordering and stock levels.Implement strategies to increase revenue, customer retention, and brand reputation.Handle guest feedback, complaints, and service recovery professionally.Recruit, schedule, and supervise staff; conduct performance reviews.Collaborate with kitchen leadership to ensure smooth and consistent service.Organise promotional events and support marketing initiatives.Oversee cash handling and daily financial reconciliation.RequirementsProven experience as a General Manager or Assistant Manager in a busy restaurant environment (Japanese cuisine experience preferred).Strong leadership and communication skills.Excellent customer-service focus with a hands-on attitude.Good knowledge of financial controls, KPIs, and performance reporting.Ability to work under pressure during high-volume service periods.Strong problem-solving abilities and attention to detail.Eligibility to work in the UK.Personal AttributesPassionate about hospitality and Japanese cuisine.Professional, confident, and approachable.Team-oriented and collaborative.Reliable, organised, and proactive.BenefitsCompetitive salary up to £45,000 per year.Performance-based bonuses.Meals on duty.Staff discounts. #J-18808-Ljbffr

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