Current jobs related to Duty Manager - Bristol, Bristol - ABM

  • Duty Manager

    4 weeks ago

    Bristol, Bristol, United Kingdom SSP Full time

    Duty Manager - BristolDuty Manager at Starbucks - Bristol Temple Meads Station.Pay Rate: 13.17 per hour + as a little incentive, you will earn an extra 1.20 per hour for hours worked between midnight and 6 AM, bringing your rate of pay to 13.84 per hour.Shift Pattern: Full-time, scheduled between 5am and 10pm including weekends. Due to some...

  • Duty Manager

    2 weeks ago

    Bristol, Bristol, United Kingdom SSP Full time

    Duty Manager - BristolDuty Manager at Starbucks - Bristol Temple Meads Station.Pay Rate: From 1st April rate of pay is 13.80 per hour + as a little incentive, you will earn an extra 1.20 per hour for hours worked between midnight and 6 AM, bringing your rate of pay to 14.00 per hour.Shift Pattern: Full-time, scheduled between 5am and 10pm including...

  • Duty Manager

    1 week ago

    Bristol, Bristol, United Kingdom SSP Full time

    About the Role Duty Manager at M&S, Bristol Airport Pay Rate: £13.17 An additional £1.50 for work between midnight and 6am We have(37.5hrs) roles available. Shift pattern: 5am to 12am Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will...

  • Duty Manager

    4 weeks ago

    Bristol, Bristol, United Kingdom Nuffield Health Full time

    Duty ManagerBristol North FWC | Fitness & Wellbeing Club | Permanent contract | Full timeUp to £27,477 per annum, depending on experience plus sales commission40 hours per weekNuffield Health is the UK's largest Healthcare Charity. We're here to do important work. As we expand our team, we're looking for passionate individuals to help deliver an exceptional...

  • Duty Manager

    3 weeks ago

    Bristol, Bristol, United Kingdom Places Leisure Full time

    Duty Manager - BristolWe are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's...

  • Duty Manager

    2 weeks ago

    Bristol, Bristol, United Kingdom Places Leisure Full time

    Duty Manager - BristolWe are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's...

  • Duty Manager

    1 week ago

    Bristol, Bristol, United Kingdom SSP Group plc Full time

    Duty Manager at Tortilla, Bristol Airport Pay Rate: £13.80 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £15.30 per hour. Shift pattern: Full Time, scheduled between 2am till 11am, 11am till 10pm. weekends availability, flexible shifts available. ...

  • Duty Manager

    1 week ago

    Bristol, Bristol, United Kingdom SSP Group Plc Full time

    Duty Managerat Tortilla, BristolAirportPay Rate: £13.80 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £15.30 per hour.Shift pattern: Full Time, scheduled between 2am till 11am, 11am till 10pm. weekends availability, flexible shifts available.Successful...

  • Duty Manager

    3 weeks ago

    Bristol, Bristol, United Kingdom Places Leisure Full time

    We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and...

  • Seasonal Duty Manager

    4 weeks ago

    Bristol, Bristol, United Kingdom SSP Full time

    Seasonal Duty Manager - Bristol Airport - BristolRegister your interest nowDuty Manager Join our SSP Team at Bristol Airport - Exciting Summer '25 Opportunities Await As a global leader in the Hospitality and Retail sector, we work with brands like M&S Simply Food, Starbucks, Burger King, and Leon to support hungry travellers in airports, train stations,...

  • Seasonal Duty Manager

    6 days ago

    Bristol, Bristol, United Kingdom SSP Group plc Full time

    Register your interest now Duty Manager Join our SSP Team at Bristol Airport Exciting Summer '25 Opportunities Await As a global leader in the Hospitality and Retail sector, we work with brands like M&S Simply Food, Starbucks, Burger King, and Leon to support hungry travellers in airports, train stations, and motorway services across the UK. Were looking...

  • Seasonal Duty Manager

    1 week ago

    Bristol, Bristol, United Kingdom SSP Deutschland GmbH Full time

    Join our SSP Team at Bristol Airport – Exciting Summer '25 Opportunities AwaitAs a global leader in the Hospitality and Retail sector, we work with brands like M&S Simply Food, Starbucks, Burger King, and Leon to support hungry travellers in airports, train stations, and motorway services across the UK.We're looking for talented, passionate seasonal Duty...

  • Seasonal Duty Manager

    7 days ago

    Bristol, Bristol, United Kingdom SSP UK & Ireland Full time

    Join our SSP Team at Bristol Airport – Exciting Summer '25 Opportunities AwaitAs a global leader in the Hospitality and Retail sector, we work with brands like M&S Simply Food, Starbucks, Burger King, and Leon to support hungry travellers in airports, train stations, and motorway services across the UK.We're looking for talented, passionate seasonal Duty...

  • Relief Duty Manager

    4 weeks ago

    Bristol, Bristol, United Kingdom ATG Entertainment Full time

    Relief Duty Manager - BristolRelief Duty Manager ATG Entertainment is proud to stand at the forefront of the live entertainment industry.  Are you great with customers, but looking for something a little bit different? We're looking for customer-focused staff who'd like to work in our exciting, fast-paced and interesting company.Every night we welcome...

  • Insolvency Manager

    2 weeks ago

    Bristol, Bristol, United Kingdom TN United Kingdom Full time

    This Insolvency Specialist is seeking an Insolvency Manager to join their established South West office in accordance with their strategic growth plan.You will take on a portfolio of more complex cases to support the Senior Management team. You will be responsible for managing up to 3 staff whilst on assignment, providing 'on the job' training and guidance....

  • Insolvency Manager

    4 days ago

    Bristol, Bristol, United Kingdom Levitate Recruitment - Accountancy and Insolvency Recruitment Specialists Full time

    TEAMWORK IS AT THE HEART OF GREAT ACHIEVEMENTThis Insolvency Specialist is seeking an Insolvency Manager to join their established South West office in accordance with their strategic growth plan.You will take on a portfolio of more complex cases to support the Senior Management team. You will be responsible for managing up to 3 staff whilst on assignment,...

  • Assistant Manager

    2 weeks ago

    Bristol, Bristol, United Kingdom Tlc (Southern) Limited Full time

    Job Description TLC Southern LtdWe are one of the UKs leading electrical wholesalers and have a vacancy for anAssistant Managerbased in our Bristol Branch.The successful applicant will deliver exceptional customer service while working within a small, friendly team.Previous experience in a trade environment is an advantage.Main duties include:Supervising a...

  • Office Manager

    17 hours ago

    Bristol, Bristol, United Kingdom Hays Business Support Full time

    Your new company You will be working for a national distributor of consumer goods based in Bristol City.Hours: 07:00 to 15:00 or 15:30Working pattern: On site Monday to Friday Your new role You will be the on-site office manager, responsibilities and duties are as follows:Assist the administrators as an accessible point of contact for problem...

  • Project Manager

    2 weeks ago

    Bristol, Bristol, United Kingdom Colas Full time

    Purpose of the Role To lead the safe delivery of projects/jobs to achieve the required cost, time, delivery and quality objectives within corporate guidelines. Develop appropriate delivery and supply strategies and plans for Track Renewals projects ensuring that alliance principals are maintained. Person SpecificationRelevant successful experience in...

  • Assistant Manager

    2 weeks ago

    Bristol, Bristol, United Kingdom Quarter Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.We are looking for an engaging, fun and customer-focused and proactive Assistant Manager to join our fantastic team on a full time basis at Racks Bar & Kitchen.Racks Bar & Kitchen has a reputation for friendly, fun service delivered with a smile, great food and a...

Duty Manager

2 weeks ago

Bristol, Bristol, United Kingdom ABM Full time

Job Title: Duty Manager

Location: Bristol Airport

Reporting To: Operations Manager

Salary: £33,710.00 per annum

Shifts: 4 on 4 off

Purpose:

To ensure the effective supervision and performance management of staff in the Company's operation working alongside the Operations Manager within the operation. To drive a culture of excellence in customer service and maintain an open and positive relationship with airlines and the airport authority. In addition, the Duty Manager will deputise for the Operations Manager as and when required.

Key Responsibilities:

Operational

  • Ensure that all Airport Authority Service Level Agreements are met and maintained, the standards of service carried out meets the Company quality standards and the requirement of the Airline. Take appropriate action where standards and services are not being met.
  • Ensure that the "image" specified by the Company is maintained in the standards of work, uniform, vehicles, buildings, and all dealing with customers, other airlines, other service companies and the general public.
  • Promote a culture of service excellence and maintain a professional image, both personally and corporately – champion legendary service.
  • To cover additional shifts that may be required due to holidays/absences.
  • Have a high level of understanding of all ABM software such as AvTech, PowerBI, and proficient in all Microsoft Office applications.
  • To manage the resolution of passenger and customer complaints within the given timescale and to be the first point of call for all customer-related issues.
  • Ensure all equipment is operational and deployed.

Engagement

  • Proactively meet and engage with Airlines on a regular basis to discuss any issues.
  • Maintain effective customer contact, report on service delivery and resolve any problems in a timely manner.
  • Ensure effective and appropriate communication with all parties throughout the nominated Airport inclusive of relevant Airlines persons.
  • Establish and maintain good relationships and lines of communication both written and verbal with client airlines and companies such as grounds handlers, caterers, etc.;
  • Ensure that working relationships within the airport are such that they maximise co-operation leading to the efficiency and effectiveness of all staff.
  • Attend quarterly/monthly Airport and airline partner meetings as representative of ABM to deliver performance results.

Reporting

  • Provide detailed weekly and monthly reports covering all operational aspects of that week's/month's operation inclusive of complaints/compliments/operational data and flights handled.
  • Provide monthly CAA (ECAC data) quality standard data detailing any performance concerns.
  • Undertake daily data analysis of Power BI and detailing any performance deviations and actions taken to address.
  • Provide detailed information regarding any delays and actions to be taken to reduce/remove delays.
  • Produce weekly and monthly sick/absenteeism reports and actions to reduce the figures.
  • Produce weekly and monthly reports on any service lapses that may have occurred and actions to be taken to reduce them.
  • Undertake full investigation and written report of all incidents, accidents, and occurrences, highlighting areas that need to be addressed and actions taken.

Processes & Procedures

  • At all times comply with CAA protocol along with the Airport operating procedures.
  • Maintain staff discipline and conformance with Company and regulatory requirements, utilising the Company disciplinary process where necessary.
  • Report all accidents or injuries to employees or customers using AssessNet.
  • Ensure full adherence to Airport Safety Permit process.
  • Ensure that all provisions of the Health & Safety at work and any other legislations and regulations governing the work are fully complied with.
  • Ensure all required daily/weekly/monthly audit inspections are complete and are recorded.
  • Maintain all vehicles and equipment ensuring required service intervals are agreed and met.

People Management

  • Implement and monitor key performance indicators for all staff.
  • Absence Improvement and Performance Management of all staff.
  • Ensure that all employees are monitored for performance and attendance. Ensure good management practices including effective appraisals and assessment are applied in order to achieve optimum staff performance, timekeeping, development and retention.
  • Responsible for the rostering of all staff under your control and managing their absence and annual leave cover.
  • Establish a meeting structure with emphasis on operational needs and requirements, on time performance and quality.
  • Carry out any reasonable task requested.

This description is an outline of the role and it is expected that key tasks will vary with the demand of our client and operation base.

Required Experience and Skills:

  • Previous experience of primarily working in a similar role is desirable.
  • A minimum of 2 years management experience, ideally within Aviation.
  • Must have the right to work in the UK.
  • Must pass a DBS check.
  • Must be able to provide 5 years reference information.
  • Must be over 18 years of age.

Behaviors:

  • Excellent communication & interpersonal skills.
  • Flexibility.
  • Innovative.
  • Achievement oriented.
  • Energy/Drive.

We're proud to offer a great range of benefits including:

  • 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
  • Mental Health support and Life Event Counseling.
  • Get Fit Programme.
  • Financial and legal support.
  • Cycle to work scheme.
  • Access Perks at Work, our innovative employee app where you can find:
    • Perks: discounts, gift cards, cashback, and exclusive offers.
    • Life: Search for resources and tools on topics ranging from family and life to health, money and work.
    • Support: Online chat or telephone service for urgent support in a crisis.

For more information about ABM's benefits, visit our careers page.

ABOUT US

ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

#J-18808-Ljbffr