Enterprise Provisioning Specialist

OverviewFor over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.We offer competitive compensation and benefits and actively foster a career-building environment. Global Relay is a place for big ideas, new challenges, and groundbreaking innovation where you can make an impact and be recognized for it. We value diversity, inclusion, and the contributions of all employees and recruit candidates from different backgrounds to collaborate and learn together, free of barriers.Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion, and we seek to ensure reasonable adjustments, accommodations, and personal time tailored to meet the unique needs of every individual. We support a hybrid work model that blends collaboration with the team in the office and focus time from home to maintain a healthy work/life balance.Your roleAs part of the Enterprise Onboarding Team, the Enterprise Provisioning Specialists work with customers in executing the technical onboarding of Global Relay’s services. The Enterprise Provisioning Specialists collaborate with the Onboarding Team and customer IT resources to implement services, provide guidance on best practices, and drive implementation progress. Provisioning Specialists are trusted client advisors helping ensure that solutions meet each customer’s unique requirements while setting up services correctly and smoothly. This team is available 24x7 for working with customers globally.The primary function of the Enterprise Provisioning Specialist is to participate in provisioning our most strategic and demanding accounts and to work to ensure the success of the customer’s implementation. Working collaboratively as part of the Enterprise Onboarding Team, the Provisioning Specialists assist in mentoring internal resources and champion provisioning requirements throughout the development cycle of product releases.Your responsibilitiesResponsible for the setup and implementation of the Global Relay product suite, including third party services. Provide world-class service in the deployment of Global Relay services and resolving customer inquiries.Build strong relationships with Customers, Partners, and other Global Relay TeamsEnsure client project deadlines are met in an efficient and professional mannerWork with clients to determine required workflows, and implement solutions leveraging best practicesAssist Business Development on pre-sales solution configurations and proof of concept/trial implementations. Complete implementations for clients with unlimited number of users and highest complexityValidate data and message flow meets compliance requirementsEnsure errors or omissions in provisioning documentation or wiki articles are addressedPerform peer reviews of new service implementationsManage high-profile client setups independently while providing guidance to Project Managers and Business DevelopmentEstablish connectivity to, and appropriate archiving from mixed, multi-clustered email server environmentsSetup archiving for services requiring Global Relay software deployed in customer environmentsConfigure SAML authentication and Single-Sign On integration as well as Directory Sync Services for enterprise customersManage multi-tenant setups with a variety of technical and non-technical contactsAttend Sprint demos to champion client and implementation interests to ProductReview standard release and emergency fix deployment plans and communicate any perceived risksEnsure product updates are cascaded into the team’s knowledge base and to client-facing documentationAbout youPost-secondary education (minimum of an undergraduate degree is preferred)5+ years of technical, enterprise systems administration experienceMinimum 2 years SaaS implementations experience with customer-facing responsibilitiesAbility to understand technical and business requirements and accurately capture technical notesProven ability to collaborate with groups at different levels of technical and process experienceStrong written, verbal, and interpersonal communication skills with professional telephone and email etiquetteProficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Project, Visio)Strong analytical and problem-solving skills with attention to detailUnderstanding of domains, networking principles, message flow, email protocols, and DNSAdvanced knowledge of networking fundamentals (AD, ADFS, TCP/IP, DNS, DHCP, VPN, LDAP, SSO)Experience with Microsoft Exchange, Office365, Google G Suite, and/or Domino Server, particularly around journalingProficiency with MS Windows Server/workstations and command line interfaceExperience with Cisco IronPort is a plusAbility to create and run Excel macros, scripts to automate tasks, SQL knowledge preferredBasic scripting (PowerShell, Perl, VBScript, etc.); industry certifications are desirableWorking conditionsEnterprise Provisioning coverage is 24x7 with a follow-the-sun model. Specialists are expected to work standard professional days with weekend and off-hours availability for scheduled activities, urgent customer requests, and ad hoc escalations as needed.What you can expectAt Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, and the driven. You’ll receive mentoring, coaching, and support to reach your career goals. You’ll be part of a culture that rewards creativity and perseverance, working alongside smart, talented individuals from diverse backgrounds with complementary knowledge and skills.Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of home.To learn more about our business, culture, and community involvement, visit www.globalrelay.com. #J-18808-Ljbffr