IT Service Desk Manager

Get AI-powered advice on this job and more exclusive features. This range is provided by Thirteen Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Thirteen Group Join us as an IT Operations Manager at Thirteen Group Role Overview: Thirteen Group is on the lookout for an IT Operations Manager to take the lead on driving excellence across our IT service desk. We pride ourselves on being a sector leader in using technology to improve the service we offer to our customers. We do this by enabling our colleagues to work in a high performing, agile and smart environment supported by our amazing IT Operations team. We’d love to hear from you if you’re a great leader with a continuous improvement mindset. If you’re ready to take the next step in your career and you’ve got some fantastic transferrable skills, we’re open to considering applications on a development basis. You’ll be expected to work from our fantastic office at Hudson Quay in Middlesbrough 5 days week to deliver that great service. Thirteen Benefits: Salary – £51,056 per annum Annual leave – starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays. Pension – up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer). Simply Health – save money on common health expenses and get access to health and wellbeing support services. T’dar – our Discount and Reward platform giving you huge savings on everyday brands. Opportunities to buy and sell annual leave Key Responsibilities: Lead and inspire a team of 1st and 2nd Line IT service desk colleagues. Champion first-contact resolution, minimise downtime and embed a culture of self-service. Partner with business areas to understand operational IT challenges and deliver effective solutions. Manage incident, request, problem and change processes. Ensure hardware and peripherals are available and that the asset inventory is maintained and updated. About You: A confident and supportive manager, who is passionate about developing talent and building high-performing teams. Experience within an IT service desk environment would be a bonus. You’ll be comfortable managing major incidents and leading root cause analysis. Skilled in stakeholder engagement and able to build fantastic relationships across diverse business areas. A track record of delivering great customer service within a complex organisation. Analytical in your approach, you’ll be comfortable monitoring metrics and data insights to drive customer satisfaction and enhance service delivery. Why Thirteen Group? We’re more than just a housing association – we’re a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties. Join a team that’s local at heart but welcomes talent from everywhere. Be part of an organisation that values diversity and inclusivity. Be a part of a company that offers tailored support services, going beyond just housing solutions. Interested? For more details, please refer to the attached documents. If you’d like to talk more about the role, please contact Graeme Curry, Head of Cloud and Operations on 01642 549449 for an informal discussion. NO RECRUITMENT AGENCIES, please. Are You Ready for a Rewarding Challenge? Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology, Management, and Administrative Industries Non-profit Organizations, Housing Programs, and Housing and Community Development Referrals increase your chances of interviewing at Thirteen Group by 2x Get notified about new Information Technology Service Desk Manager jobs in Middlesbrough, England, United Kingdom. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr