IFM Director

IFM Director (National - London or Manchester Head Office) Praxis Facilities Management is looking for an experienced IFM Director to lead the delivery of high‑quality, compliant, and customer‑focused facilities management services across a diverse portfolio of offices and shopping centres. The role will drive the transition from a mixed delivery model to a fully integrated TFM operation, ensuring consistent standards, robust systems and processes, and an effective use of technology. Location: London or ManchesterReporting to: Managing Director, PFMWorking pattern: On‑site at either head office with regional travel Main Purpose Lead the delivery of Integrated Facilities Management services across a large, multi‑site portfolio. Oversee the integration of directly delivered and contract‑managed services, maximise in‑house delivery models, and embed consistent operating standards, systems and processes. Champion customer service, compliance and innovation, leveraging technology such as CAFM to enhance efficiency and transparency. Key Responsibilities Lead the transition to a consistent, integrated FM operating model, optimising directly delivered and contract‑managed services. Drive the maximisation of in‑house delivery models, identifying opportunities to insource services where this delivers strategic, operational or commercial benefits. Embed a culture of continuous improvement and service excellence across all FM operations. Lead a multi‑year transformation programme to re‑architect FM service delivery models across the business. Drive insourcing/outsourcing strategies to optimise cost, quality and control, including re‑engineering supply chain models. Lead workforce upskilling to ensure future capability in integrated FM delivery. Identify internal and external opportunities for revenue growth to increase profitability. Support the development of new service offerings to increase attractiveness to new markets. Define, implement and maintain consistent operating standards across all sites, aligned to statutory requirements, industry best practice and company policy. Embed sustainability and ESG considerations into all FM standards and processes. Hold core accountability for CAFM and FM technology implementation – full lifecycle rollout experience required. Ensure data accuracy, robust performance reporting and integration of technology into daily operations. Ensure FM services enhance the experience of tenants, customers and colleagues through proactive communication and responsive service delivery. Act as the senior customer service lead for PFM, managing escalations and fostering positive relationships with key stakeholders. Lead, inspire and develop FM operational teams, ensuring clear objectives, regular performance reviews and succession planning. Manage operational budgets, ensuring cost control, accurate forecasting and value for money. Oversee supplier relationships, contract performance and commercial negotiations to ensure high service quality and contractual compliance. Skills and Experience Proven leadership experience in multi‑site, multi‑service FM operations within a TFM environment. Experience with retail & shopping centres. Experience with service charge budgets. A track record of external business development, including winning new FM contracts and generating revenue growth across multiple sectors. Success in delivering multi‑year transformation programmes and service mobilisation in complex portfolios. Demonstrable experience in maximising in‑house delivery models to improve quality, control and cost efficiency. Core accountability for CAFM and FM technology implementation with evidence of full lifecycle roll‑out. Results‑oriented, demonstrating a commitment to the delivery of KPIs, SLAs and objectives. Personable Attributes Excellent stakeholder engagement and communication skills, including effective influencing, negotiation and presentation skills. Commercially astute with strong budget and contract management experience. Strategic thinker with a pragmatic, hands‑on approach. Ability to demonstrate credibility and gravitas. Competent developer of people, training teams in an informative and engaging manner. Ability to work in a fast‑paced environment, maintaining a calm and rational demeanour. Keeps abreast of advances in the FM world to ensure Praxis retains a competitive advantage. Flexible approach to work with the ability to travel to UK‑wide sites as required. Committed to working in accordance with Praxis values. Seniority Level Mid‑Senior level Employment type Full‑time Job function Business Development and Sales Industries Facilities Services #J-18808-Ljbffr